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Can't send email?

2055 Views 16 Replies Latest reply: Nov 17, 2012 4:47 AM by BudtheSpud RSS
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BudtheSpud Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 16, 2012 2:51 PM

Can't send email on my iMac Mountain Lion but can receive.

No problem with server, even changed port with no remedy.

Mac repair shop not open until Monday - this is Friday.

I think maybe if I delete my Mail s/w & re-load it it might work?

How to I get the mail s/w to replace it if I do? I was able to operate using the server's web mail.

Please advise!

iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8.1), no other Mac products
  • rkaufmann87 Level 8 Level 8 (40,540 points)
    Currently Being Moderated
    Nov 16, 2012 2:53 PM (in response to BudtheSpud)

    Please read:

     

    http://support.apple.com/kb/TS1307

     

    By the way, update your system to 10.8.2.

  • Munas Level 4 Level 4 (1,255 points)
    Currently Being Moderated
    Nov 16, 2012 2:56 PM (in response to BudtheSpud)

    do you have any error message when send an email?

    How you configured is your smtp server?

  • tzbikowski Level 4 Level 4 (1,945 points)
    Currently Being Moderated
    Nov 16, 2012 2:55 PM (in response to BudtheSpud)

    Hi,

    More details are needed for SMTP problems. If you changed the default port from 25 to 587 this would be just a first step.

    Does you SMTP server require authentication? What type of email account is it?

     

    TZ

  • Linc Davis Level 10 Level 10 (107,710 points)
  • Linc Davis Level 10 Level 10 (107,710 points)
    Currently Being Moderated
    Nov 16, 2012 6:59 PM (in response to BudtheSpud)

    Which of the steps suggested in the support article did you take, and what were the results?

  • Linc Davis Level 10 Level 10 (107,710 points)
    Currently Being Moderated
    Nov 16, 2012 7:45 PM (in response to BudtheSpud)

    I get a message sying my friend's Inbox has exceeded quota.

     

    That's a server issue. Nothing to do with your Mac.

  • Munas Level 4 Level 4 (1,255 points)
    Currently Being Moderated
    Nov 17, 2012 1:38 AM (in response to BudtheSpud)

    Additionally if you have few email accounts configured - make sure that use only this server is checked and correct outgoing server selected.

    As Linc Davis said inbox quota it is not your problem.

    Have you any other device at the same location that is configured for that account and is ending mails successfully?

    Some Internet providers require to use their outgoing mail servers

  • tzbikowski Level 4 Level 4 (1,945 points)
    Currently Being Moderated
    Nov 17, 2012 2:46 AM (in response to BudtheSpud)

    hi

    you have sending problem so no need to fiddle with receiving ports such as 110.

    you should change smtp settings which usually are ports 25 or 587. This should be checked with your ISP. Still most cases come down to authentication on smtp which is mandatory these days. The smtp probably uses the same username and password as your incoming server which i believe you got right. There is more to it but lets make sure you have the above sorted first.

    btw, you most likely do have a router. Even if your wifi unit is just an access point it sits behind a modem/router. Unlikely you have a problem there since you are online and receive emails.

    tz

  • tzbikowski Level 4 Level 4 (1,945 points)
    Currently Being Moderated
    Nov 17, 2012 2:52 AM (in response to BudtheSpud)

    changing the port 25 to 110 is a major misunderstanding  somewhere between you and your isp engineer. 110 is purely for receiving  emails and you will not be able to send. If 25 does not work change it to another market standard 587.

    then move onto authentication. This should be all you need to make it work.

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