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Match never finishes step one,

409 Views 2 Replies Latest reply: Nov 16, 2012 6:25 PM by GSWmimc RSS
CandiCoo Calculating status...
Currently Being Moderated
Jan 28, 2012 7:23 PM

When I start Match the progress bar fills to the end and then nothing.I have let it run for as long as 48 hours and it just continues to say "Gathering information about your iTunes Library"... Any ideas?

iPhone 4S, Windows 7, iTunes and Match problems
  • JiminMissouri Level 2 Level 2 (465 points)
    Currently Being Moderated
    Jan 29, 2012 9:24 AM (in response to CandiCoo)

    If you haven't shut down iTunes and restarted it, you should try that.  Also, you might want to try creating a new iTunes library, adding music to that, turning Match on (it is off by default for new libraries) and seeing if it will run on the new library. On Windows, you create a new library by holding down the sift key when launching iTunes.


    If you have your music on an external hard drive, be sure that drive is turned on whenever you run iTunes Match.

  • GSWmimc Calculating status...
    Currently Being Moderated
    Nov 16, 2012 6:25 PM (in response to CandiCoo)

    I too am having this same problem. It's been going on for a few weeks now and it never seems to move onto step 2.


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