1 Reply Latest reply: Nov 16, 2012 8:13 PM by lll
brett bradshaw Level 1 Level 1 (0 points)

Hey so today i clicked on music and my iphone 4 suddenly froze of the music screen (without any song titles or other words popping up) and the it went to the lock screen. I opened it up and tried music again and it did the same thing, but on the third try it turned off my iphone and i was suddenly stuck with the apple logo. The logo would not dissapear and it i held down both buttons at the same time it would go blank and then back to the apple logo. One time it went to a swirling bar logo ( like the one used when something is loading) but stayed like that until i held down the two buttons or froze.

     I tried going to recovery mode and hooked it up to a computer but the computer will not restore it now. My sister took the laptop that i use for my iphone with her out of town, so i pluggede my iphone into the house computer but the restore would freeze after getting like 10 percent into the restore. I also tried my brothers laptop and it won't even start to restore it just pops up error 31** or something like that. Any advice on how to even just restore my phone back to the basics. I can get everything off of my backup when my sisters gets back but my phone is completely useless right now.

-I updated to 6.0.1 a while ago, like right when it came out so its not an issue where it freezes while downloading an update it just happened randomly.


iPhone 4, iOS 6.0.1
  • 1. Re: iphone sudenly stuck on apple logo and now won't restore
    lll Level 4 Level 4 (1,690 points)
    1. Connect the iPhone's USB cable to your computer, but not your iPhone.
    2. Turn your iPhone off. If the phone won't turn off in the traditional manner, just keep holding the buttons until the screen goes dark.
    3. Once you've turned the device off, press the home button on the face of the device and plug in the USB cable to the device's dock connector.
    4. When it turns on, keep pressing the home button until the iTunes logo appears on the screen.
    5. You'll know the phone is now in recovery mode because a window in iTunes will tell you.
    6. You can then start the restore process by clicking the "Restore" button in the iTunes window.