1 Reply Latest reply: Nov 16, 2012 8:33 PM by randers4
ddanu12 Level 1 Level 1 (0 points)

I just bought iphone5 but the guy at the store didn't restore my new phone from icloud. What can I do to fix this? I lost all my videos and text messages.

  • 1. Re: new phone restore problem
    randers4 Level 9 Level 9 (57,340 points)

    Restoring to an iCloud backup has to be done in the initial setup process.  If you have any data on your phone now that is not in the backup that you want to save you'll need to do that first.  Then go to Settings>General>Reset and tap Erase All Content and Settings.  You will then go through the setup screens as as was done when the phone was new; just follow the on-screen directions. At one point you will be given the option to Restore from iCloud Backup (see image below).  Choose this option.  Be sure you are connected to wifi and your charger as this will take some time to finish.

     

    Restore from iCloud Backup.png