2 Replies Latest reply: Nov 17, 2012 9:44 AM by JefferyfromHawaii
JefferyfromHawaii Level 1 Level 1 (0 points)

itunes not seeing iphone

iPhone 4S, iOS 5.0.1
  • 1. Re: itunes not seeing iphone
    DhruvC Level 1 Level 1 (80 points)

    Try re-installing the iTunes with the latest version.


    If no luck, try troubleshooting with help of this article: http://support.apple.com/kb/TS1591

  • 2. Re: itunes not seeing iphone
    JefferyfromHawaii Level 1 Level 1 (0 points)

    Thank you for responding. I have been working with this for a few days now. This article TS1591, in the last section seems to be something i have not tried. I stepped through it looking for all the files, and i would love to do it, but, i cannot download itunes from Apple. When i click download now, next page says "thank you for downloading" and i had received nothing. I was on a call with apple trying to figure this out, and after many tries, they said re install my os from install disc. after i reinstalled from disc, i have about 1.6 gig of up dates to do. with my satellite internet connection that is a lot of planning. so. just finished last updating the second time, and still no iphone. i may take it to the mac store, i am going soon for a possible bad magsafe power cord, (trackpad is all over the place), but i am tempted to do the last section of the test you are recommending..  maybe if you could help me to download itunes easier.