Skip navigation

Replacement iPhone has scratches. What can I do?

212 Views 1 Reply Latest reply: Nov 17, 2012 8:51 PM by gdgmacguy RSS
cax96 Calculating status...
Currently Being Moderated
Nov 17, 2012 8:23 PM

Today I brought my iPhone 5 to an Apple store because it kept crashing. The Apple employee decided just to replace it. He grabbed an iPhone 5 out of these white boxes. I asked if this was a brand new one and he assured me that it wasn't refurbished. After further examination after the meeting I saw many scratches on the iPhone. After reading up on Apple replacements online I realized that 99.9% of the time they are refurbished. Could I bring the iPhone in demanding I get a new one in the normal retail box. Apple can have the headphones I didn't even open them. Would they replace it with a new one. I have bought over 15 iPhone from them and I expect better. Will they resolve the solution or will they tell me to pound sand?

iPhone 5, iOS 6.0.1


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.