10 Replies Latest reply: Nov 18, 2012 1:12 PM by gdgmacguy
Sarahh83 Level 1 Level 1 (0 points)

Hi i have had my iphone 4S since the start of December 2011 and today the cable for the charger has started to not work properly, the protective stuff around the wires is loose and unless i sit and hold it the phone wont charge how can i get a replacement charger????


iPhone 4S, iOS 6.0.1
  • 1. Re: broken charger
    gdgmacguy Level 6 Level 6 (19,155 points)

    Bring the old one in to Apple.

  • 2. Re: broken charger
    Sarahh83 Level 1 Level 1 (0 points)

    i dont have a store nearby

  • 3. Re: broken charger
    gdgmacguy Level 6 Level 6 (19,155 points)

    Then call Apple care and arrange to have it sent in.  Or buy a new one.  Can you really not figure this out yourself?

  • 4. Re: broken charger
    Sarahh83 Level 1 Level 1 (0 points)

    wow arent you "helpful" ... i actually find you quite rude, i simply came on here for advice on whether i am able to get a replacement without having pay for one, not to be chastised. i see from your posts that its not the first time you have been so rude, people use forums for HELP not criticism

  • 5. Re: broken charger
    D.Z Level 1 Level 1 (115 points)

    If you have a nearby reseller you can go to them and ask for a new one or if your charger is only broken you can use your computer to charge your iPhone through the USB port. Hope this helps.

  • 6. Re: broken charger
    Sarahh83 Level 1 Level 1 (0 points)

    Thanks D.Z for your helpful reply, when you say reseller what exactly do you mean? Like I said I don't have an actual apple store near me (nearest one is a good 90min drive)

     

    It's the actual cable that's faulty,the end that fits in the bottom of my phone well the protective cover over the wire is loose on that and unless I hold it it won't charge like the wires aren't connected fully anymore

  • 7. Re: broken charger
    Rudegar Level 6 Level 6 (19,490 points)

    the warrenty covers anything in the box from the headset to the phone to the charger

  • 8. Re: broken charger
    D.Z Level 1 Level 1 (115 points)

    By reseller I mean if there's another store near you that sells apple products and accessories besides the apple store.

  • 9. Re: broken charger
    Sarahh83 Level 1 Level 1 (0 points)

    I managed to speak to apple direct earlier and they are sending me a replacement within the next 1-3 days yay :) no more holding the wire for it to charge

     

    Thanks for your help anyway much appreciated

  • 10. Re: broken charger
    gdgmacguy Level 6 Level 6 (19,155 points)

    Funny, could have sworn I mentioned that in my second post.

     

    Glad you got your problem solved.