6 Replies Latest reply: Nov 18, 2012 6:14 AM by BigTarantula99
chalabrooks Level 1 Level 1 (0 points)

Hello! I downloaded the Google Chrome app on my iPad and it was working fine. One day I went to use it and it wasn't there! I went to the App Store to reinstall it and the free link doesn't work. It has free and a little cross in the upper left corner of the link. What does that mean? Can I fix it and how?


iPad 2, iOS 5.1.1
  • 1. Re: Google chrome app problems
    BigTarantula99 Level 2 Level 2 (470 points)

    Go to Settings > General > Usage and find the Google Chrome app there.  Select it, then tap "Delete App."  Now go back to the App Store and install it again.  It should work this time.

  • 2. Re: Google chrome app problems
    chalabrooks Level 1 Level 1 (0 points)

    Hello! Thank you for responding. I did what you said and I went back to the App Store to reinstall but the app is still doing the something. It seems that the app has an error in it. I shut my iPad down to see if it could refresh itself but it didn't help! Any other suggestions? How do I contact the owner of the app?

  • 3. Re: Google chrome app problems
    BigTarantula99 Level 2 Level 2 (470 points)

    So you're saying the app icon on the home screen is just mysteriously disappearing?  And when you go to the App Store it won't let you reinstall it?

  • 4. Re: Google chrome app problems
    chalabrooks Level 1 Level 1 (0 points)

    Yes, that is correct. The app button doesn't click or move at all. It just has free, a little cross in the upper left corner, & it is slightly faded. I have looked for different ways to reboot or refresh the iPad but I'm not sure how to do anything besides shut it down. I don't want to reset my whole system because it is justified! Do you have any other suggestions?

  • 5. Re: Google chrome app problems
    chalabrooks Level 1 Level 1 (0 points)

    Hey! I figured it out. I had to go to Settings, General, Reset, and Reset All Settings. It didn't erase any of my apps but the personal changes I made for instance, the photo I had as my screensaver & background went back to the original  factory screen and my lock screen went back to the factory setting. Just some minor settings I have to change back but that is it. It fixed it. Thanks again for your help.

  • 6. Re: Google chrome app problems
    BigTarantula99 Level 2 Level 2 (470 points)

    Okay, great!  Let me know if you have any other questions.  Apple stuff can be tricky sometimes!