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Retina Macbook Pro WiFi and Bluetooth issue

64046 Views 254 Replies Latest reply: Apr 15, 2014 5:37 AM by am28111 RSS Branched to a new discussion.
  • wifiguru Level 2 Level 2 (230 points)
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    Oct 31, 2012 11:31 PM (in response to tinnnou)

    a RSSI of -72 with a Noise floor of -81 is really poor. You have a high noise floor even at -81. Your SNR is 9 dB which is realy really poor and you are not going to get a good quality connection at these levels. You need to see an RSSI of around -60 at the very minimum to get a good quality signal with the noise floor you have. Try to get a difference of atleast 20 dB between signal and Noise.

  • AppNerds Calculating status...
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    Nov 1, 2012 6:51 AM (in response to wifiguru)

    That might be generally good advice but you know we can't blame this issue on poor signal strength. For me, my MBP cuts out just as frequently with -45. And, no other computers I've ever owned have this problem, no matter how poor the signal.

     

    So, it's not one bad router (we all have various models), it's not the signal strength, and that only leaves one thing left: the computers need a fix in one way or another.

  • AppNerds Level 1 Level 1 (0 points)
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    Nov 9, 2012 8:58 AM (in response to nickfxx)

    I don't want to get ahead of myself, but it looks like the MBP update from yesterday had a fix for this issue. I've put bluetooth/wifi through a number of tests and for the first time since I've owned the comptuer, wifi hasn't cut out once. In fact, wifi is now faster than any other device on my network. I get consistent speeds of over 2.0 mbps when downloading files -- even when trying to "break" it by turning bluetooth on and off.

  • B_zaww Level 1 Level 1 (0 points)
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    Nov 9, 2012 7:12 PM (in response to AppNerds)

    No, it doenst fix for me at all !!

  • FiddlerSteve Calculating status...
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    Nov 9, 2012 11:07 PM (in response to AppNerds)

    AppNerds wrote:

     

    I don't want to get ahead of myself, but it looks like the MBP update from yesterday had a fix for this issue. I've put bluetooth/wifi through a number of tests and for the first time since I've owned the comptuer, wifi hasn't cut out once. In fact, wifi is now faster than any other device on my network. I get consistent speeds of over 2.0 mbps when downloading files -- even when trying to "break" it by turning bluetooth on and off.

    Yes, so far, so good on mine.  Haven't checked signal strength yet but I haven't had a connection drop with bluetooth on since I downloaded the fix; this is better than I've seen since I got the computer 3 weeks ago.

  • FiddlerSteve Level 1 Level 1 (0 points)
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    Nov 10, 2012 8:46 AM (in response to FiddlerSteve)

    FiddlerSteve wrote:

     

    AppNerds wrote:

     

    I don't want to get ahead of myself, but it looks like the MBP update from yesterday had a fix for this issue. I've put bluetooth/wifi through a number of tests and for the first time since I've owned the comptuer, wifi hasn't cut out once. In fact, wifi is now faster than any other device on my network. I get consistent speeds of over 2.0 mbps when downloading files -- even when trying to "break" it by turning bluetooth on and off.

    Yes, so far, so good on mine.  Haven't checked signal strength yet but I haven't had a connection drop with bluetooth on since I downloaded the fix; this is better than I've seen since I got the computer 3 weeks ago.

    For what it's worth, my Bluetooth software version is now 4.1.2f9 11046.  S/N is currently -71 dBm/ -82 dBm.  No drops so far using the Magic Mouse.  Crossing my fingers that this update fixed things...

  • B_zaww Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 18, 2012 3:39 AM (in response to nickfxx)

    I take back my word that "No, it doesn't fix for me at all" at my previous post.

     

    Yes, I here by confirm that the latest update seems to solve the "wifi stop - when bluetooth is on with magic mouse" problem. I can surf the net now with magic mouse is ON. My wifi details are as below.

     

    PHY Mode:          802.11g

      BSSID:          00:1a:70:6d:53:bc

      Channel:          11

      Country Code:          DE

      Network Type:          Infrastructure

      Security:          WPA Personal

      Signal / Noise:          -73 dBm / -90 dBm

      Transmit Rate:          18

     

    Thank you Apple !!

  • B_zaww Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 18, 2012 6:21 AM (in response to nickfxx)

    However, it is abit of intermittent...

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Nov 18, 2012 7:58 AM (in response to B_zaww)

    B_zaww wrote:

     

    However, it is abit of intermittent...

    Then it Isn't Fixed.

    I seriously doubt it will be as both the WiFi & Bluetooth are on the same daughter card and they are interfering with one another.

  • FiddlerSteve Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 18, 2012 8:36 AM (in response to Shootist007)

    As far as I'm concerned, that last update solved my issue.  Haven't had a repeat of the wireless interference issue since.  The only remaining issue I see is that occasionally the bluetooth connection to the mouse gets dropped; clicking the mouse button restores it.

  • guguii Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 19, 2012 10:44 AM (in response to DesMoZ)

    whats going on here???

     

    I'm getting sick of this issue!

     

    gettng tired of switching off the bluettoth when I'm 2 meters form the router.

     

    How can I fix it??

     

    my first macbook pro, santa rosa, came with a defective battery, defective graphic card and defective super drive.

     

    my second Macbook, the retina display, came with this awkwards wifi problem and the ghost image in the screen!!

     

    INCREDIBLE!!!

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Nov 19, 2012 10:47 AM (in response to guguii)

    Welcome to the world of Apple Mac. Where the old saying, "It Just Works", is now changed to "It Just Doesn't Work".

    It will not be fixed as it is a flaw in the design and Apple will do nothing about it.

    guguii wrote:

     

    whats going on here???

     

    I'm getting sick of this issue!

     

    gettng tired of switching off the bluettoth when I'm 2 meters form the router.

     

    How can I fix it??

     

    my first macbook pro, santa rosa, came with a defective battery, defective graphic card and defective super drive.

     

    my second Macbook, the retina display, came with this awkwards wifi problem and the ghost image in the screen!!

     

    INCREDIBLE!!!

  • cabner Calculating status...
    Currently Being Moderated
    Nov 24, 2012 12:58 PM (in response to nickfxx)

    Has anyone gotten this issue resolved physically from apple?  I'm done with this thing and looking for the best route to take to get a new one as this is clearly a hardware problem.  Can't be anywhere near a bluetooth signal without reseting the wifi every 10 minutes.  Can't be more than 8 feet from my brand new dual-band router that works fine with every other device

  • B_zaww Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 25, 2012 2:56 AM (in response to nickfxx)

    This case has been soloved by the latest software update for me.

  • LEXXICON Calculating status...
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    Nov 27, 2012 6:48 PM (in response to nickfxx)

    I purchased the retina in early October and noticed issues as the weeks progressed. Wifi seemed heinously slow at some points, mostly in that it was constantly connecting or reconnecting if the display fell asleep. I still see considerable delay in some cases when returning from sleep. My USB port intermittently goes out. I theorize its related to using a bluetooth/USB PC mouse interchangably with a magic mouse, but seriously why would my only other USB not function suddenly. I just sort of expected more. Also I seem to be able to crash it, or programs...fairly easily. But perhaps CS6 and the latest Autodesk etc softwares will constantly demand more even as devices are upgraded. Despite these many issues I prefer the light design, lack of superfulous things (to me) like CD drive and various ports plus the faster processing far more than the standard MBPros and of course over my previous '08 model. It just feels kind of cheap and plasticy like a giant iPad. Which is bittersweet in its 'take it or leave it' design. I believe future updates firmware and software will continue to solve these issues, but that there will always be some bug, because Apple is doing a lot right now, also a take it or leave it situation...

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