13 Replies Latest reply: Nov 19, 2012 12:22 AM by Biebiene
Biebiene Level 1 Level 1 (0 points)

I use iTunes 10.7 and I never had anay problems. I could import as many cd's as I wanted. But - starting today- my iMac doens't react any more if I want to import a cd.

  • 1. Re: I can't import cd's any more. You know why?
    Limnos Level 8 Level 8 (38,400 points)

    First, try simply restarting your computer.

     

    If that doesn't work, go to the apple in the upper left corner > About This Mac > More Info > Disc Burning

     

    Does it report anything there?  If not, your computer isn't detecting its drive.  Intel-based Macs: Resetting the System Management Controller (SMC) - http://support.apple.com/kb/ht3964

  • 2. Re: I can't import cd's any more. You know why?
    Biebiene Level 1 Level 1 (0 points)

    Thnx for your answer but it didn't solve my problem.

    info about Disc burning is okay.

    I tried to insert a printscreen but that doens't work.

     

    I also resetted the SMC: no result.

     

    Any other solutions?

  • 3. Re: I can't import cd's any more. You know why?
    Biebiene Level 1 Level 1 (0 points)

    It's not a reply but a secification. I loaded a film from the appstore into my iTunes library and that was no problem. I also bought two music numbers, also no problem. But after that (I don't know if there is a relation) I can't import my own music cd's ANY MORE

  • 4. Re: I can't import cd's any more. You know why?
    Limnos Level 8 Level 8 (38,400 points)

    You have to give up specific information to guide us.  Right now we don't have enough information other than a vague statement you can't import CDs.

     

    Do you see any error messages?

     

    What happens when you insert a CD?

     

    Is it ripping but just not appearing in your library?

     

    Does it appear in iTunes?

     

    Have you tried this with other CDs?

     

    Are these standard music CDs, commercially made?

     

    Will the CD rip with other rippers such as Max or XLD?

  • 5. Re: I can't import cd's any more. You know why?
    Biebiene Level 1 Level 1 (0 points)

    thnx again fot your reply

    Here my answers to your questions:

     

    no (error) messages at all

    nothing happens when I insert a cd (you hear the sound that the cd is rolling, but that's all)

    no nothing happens

     

    no nothing in iTunes

    yes I tried several other (commercially made music)cd's

    yes standard music cd's, commercially made

    I didn't try other rippers, because I didn't need them. I always did the same: Inserted the cd and then I saw the tracks in iTunes, I said" import cd and it happened without probems. I do'nt know how to use another ripper.

  • 6. Re: I can't import cd's any more. You know why?
    Limnos Level 8 Level 8 (38,400 points)

    Does a CD appear in the list of drives in on the left side of a Finder window?  In other words, is it just iTunes or is it a system-wide issue?

  • 7. Re: I can't import cd's any more. You know why?
    Biebiene Level 1 Level 1 (0 points)

    no..you are right, verr smart :-), the cd doenst appear (again) any more in the list of drives

  • 8. Re: I can't import cd's any more. You know why?
    Limnos Level 8 Level 8 (38,400 points)

    So the computer is detecting the optical drive and this has been double checked by resetting the SMC, but the CDs are not mounting.  Double ckeck you have it set to either open in iTunes or FInder or something by going to System preferences.  Now I use an old operating system version so things may have changed a bit with your version but I am sure the options are still there.  In mine I see a line called Hardware, then an icon for CDs&DVDs.  Make sure one of these is checked to open CDs when you insert a disc.

     

    If the above does not work then it is quite possible your drive is no longer working.  You don't say which exact model iMac, and they span over 10 years (it would help if you always included which model in posts).  Your options would then vary from getting it replaced to buying an external drive.

     

    Try inserting a DVD.  It is possible the CD part of the drive is defective but the DVD part is still working.  This would be a pretty good indicator of a bad drive.

  • 9. Re: I can't import cd's any more. You know why?
    Biebiene Level 1 Level 1 (0 points)

    Schermafbeelding 2012-11-18 om 17.39.47.pngno reply but extra information. Is it helpful?

  • 10. Re: I can't import cd's any more. You know why?
    Limnos Level 8 Level 8 (38,400 points)

    It shows your computer is aware there is a drive there.  Things should be mounting.  The question is, are you just having problems with CDa or does it extend to DVDs too?

  • 11. Re: I can't import cd's any more. You know why?
    Biebiene Level 1 Level 1 (0 points)

    I checked the icon for cds&dvd. and it opens when I insert a cd/dvd.

     

    I tried a DVD and the drive doesn't work any more. You can't buy one and replace it yourself?

    I don't like an external drive. because it takes more space.

    I'm sorry, you are right. Sorry that I didn't give specifications op my iMac. Processor 3.06 GHz, Intel Core 3 Duo. Is that enough?

    So stupid.

    I bought a dvd at the iTunes shop and it was no problem uploading en playing the film.

     

    But can you tell me what happened so suddenly? Never a problem, nothing happened and now I have a bad drive?

  • 12. Re: I can't import cd's any more. You know why?
    Limnos Level 8 Level 8 (38,400 points)

    I tried a DVD and the drive doesn't work any more. You can't buy one and replace it yourself?

    Not even with a DVD? 

     

    As for replacing, you would have to ask on the imac forum.  The problem with newer and more compact Apple computers is it is almost impossible or truly impossible to replace components.  In fact the newest ones do nto have an optical drive at all and external is the only option.

     

    I bought a dvd at the iTunes shop and it was no problem uploading en playing the film.

    Be careful with terminology, you might use it incorrectly in a situation where we cannot tell the difference.  The iTunes Store does not sell DVDs, it sells movies.  DVDs are plastic discs with data on them.

     

    Sometimes drives go bad slowly.  In your case it seems like some critical component has gone in one go.  You can take it into an Apple Store and get them to have a look at it but it really sounds to me like your drive has gone like a blown lightbulb, according to the information you have provided.

  • 13. Re: I can't import cd's any more. You know why?
    Biebiene Level 1 Level 1 (0 points)

    Thnx, You made it clear to me: I have to buh an external drive.

    10 points for you