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iTunes Library XML file issues

1138 Views 11 Replies Latest reply: Nov 18, 2012 6:47 PM by snave236 RSS
snave236 Calculating status...
Currently Being Moderated
Nov 13, 2012 6:44 PM

I'm having issues getting itunes and tuneup working and according to there support team references to all my iTunes media files and metadata, playlists, etc should be in my XML file i have sent them this file and they don't see anything like this in there. has anyone else experienced this issue and or can support?

MacBook Pro, iOS 6.0.1
  • Limnos Level 8 Level 8 (36,585 points)
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    Nov 13, 2012 9:59 PM (in response to snave236)

    Look for yourself.  You can open the .xml file with a text editor.  You can make a copy of it first and open that copy just to be safe.  At the end of mine there is a string

     

    For each track there will be a whole bunch of <key> entries with names you should recognize such as "album" followed by other stuff then an album name.

  • Limnos Level 8 Level 8 (36,585 points)
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    Nov 14, 2012 1:43 PM (in response to snave236)

    I don't know.  My xml file has the same modification time as my library file.  Check if yours is being modified at the same time.

  • Limnos Level 8 Level 8 (36,585 points)
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    Nov 14, 2012 8:55 PM (in response to snave236)

    I recognize elements but it doesn't look like mine.  The date isn't too far off though which suggests it has been recently changed.

     

    Are you sure you are looking in the right place?  You haven't moved your library and forgotten it? 

     

    I haven't seen this before so I'm at the limit of where I can help, sorry.

  • turingtest2 Level 8 Level 8 (43,955 points)
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    Nov 15, 2012 3:50 AM (in response to snave236)

    Which xml file are you opening and which is TuneUp using?

     

    If the library is in default location of <User's Music>/iTunes the active xml file should be:

    <User's Music>/iTunes/iTunes Music Library.xml

     

    If the library is located elsewhere the active file will be:

    <Library Folder>/iTunes Library.xml

     

    3rd party software may not always detect and access the correct file.

     

    tt2

  • Limnos Level 8 Level 8 (36,585 points)
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    Nov 15, 2012 8:44 AM (in response to turingtest2)

    Kind of what I suggesting when asking if the OP is sure he/she is looking in the right place.

  • turingtest2 Level 8 Level 8 (43,955 points)
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    Nov 15, 2012 8:48 AM (in response to Limnos)

    Indeed, just spelling it out becuase file://localhost/Users/trevans/Music/New/iTunes%20Media/ suggests the library is in a non-standard path...

     

    tt2

  • Limnos Level 8 Level 8 (36,585 points)
    Currently Being Moderated
    Nov 15, 2012 5:45 PM (in response to snave236)

    Move that .xml file someplace else.  I wonder if it is corrupt and iTunes cannot update it.  iTunes should create a new copy when you start it next (or close it next, I'm not sure).

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