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iTunes Match stuck at step 3

2067 Views 7 Replies Latest reply: Nov 20, 2012 6:11 PM by magoglia RSS
magoglia Calculating status...
Currently Being Moderated
Nov 18, 2012 7:57 PM

itunes match stuck.png

 

I subscribed to iTunes match 4 weeks ago and have been trying to match my music since, with no success.

iPad says not subscribed to iTunes match.  I'm getting tired of trying after 4 weeks of attempting to get it to work.

I called Apple support and spoke to someone at the Apple store, but no one knows anything about iTunes Match.  The support person told me it would take a long time to load the music files.  Is 4 weeks not long enough to upload files?

It is stuck at this step 3 for days, sometimes I see it restarting at step 1, but always stops at this step and never gets beyond 1 of xxxx items uploaded.

I tried two different libraries, multiple starts, stops, reboots and permissions repairs, but still the same results.  Can someone tell me why Itunes match doesn't work?  So far i have not found why.  It makes me feel like I'm back on my old PC running Windows.

 

Thanks,

Matt

 

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power Mac G5 dual processor, Mac OS X (10.5.8), tower running Leopard
  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    Nov 18, 2012 11:09 PM (in response to magoglia)

    Hi,

    Try deleting the songs that are awaiting to be uploaded. Run iTunes Match. When process is complete gradually readded o/s songs.

     

    Jim

  • elleeffe Calculating status...
    Currently Being Moderated
    Nov 18, 2012 11:41 PM (in response to Jimzgoldfinch)

    I'm having the same problem. 13000 songs library, and it's three weeks that I'm trying to complete the upload of all the songs. I also noticed that iTunes match doesn't "match" very well: he is trying to load some songs that are in the iTunes catalog, and this songs have been loaded from my original CD's.

    Not happy at the moment

    L

  • Jimzgoldfinch Level 5 Level 5 (4,575 points)
    Currently Being Moderated
    Nov 19, 2012 10:45 AM (in response to magoglia)

    Hi,

    You need to add "cloud status" column from the view options. This shows tracks matched, purchased, uploaded, inelligible and waiting. Sort column alphabetically. You will be able to identify tracks that you need to delete.

     

    Jim

  • carltonfrombedford Level 2 Level 2 (350 points)
    Currently Being Moderated
    Nov 20, 2012 12:08 PM (in response to magoglia)

    You have to be signed in to the same itunes store account on your iPad that you purchased the itunes match with.  You cannot be signed into a different account under your app store and be signed in under itunes match in a different one.  Go to Settings>itunes & app stores on your ipad and make sure that the apple id listed there is the same as the one you signed up to itunes match with.  If so then it should work.

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