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email problems

180 Views 7 Replies Latest reply: Nov 19, 2012 4:41 PM by LousyFool RSS
lab_rat Level 1 Level 1 (0 points)
Currently Being Moderated
Nov 19, 2012 12:19 PM

Just today I am having email problems. At first I was unable to receive email because my passwords would not work.  After restting my passwords I can receive email but I can not send email on one of my outgoing servers.  I have checked all the info and they are correct.  Any ideas?  This just started happening today.  I can send out going email using another server but I would like the option to use each outgoing servers with each account.

OS X Mountain Lion (10.8.2)
  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Nov 19, 2012 12:43 PM (in response to lab_rat)

    I'd think you're getting an error message when attempting to use that problematic SMTP server. What does it say?

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Nov 19, 2012 3:17 PM (in response to lab_rat)

    You sure all settings for the outgoing mail server are correct? Including SSL yes/no and port number? You may want to double-check, ideally after consulting your ISP's instructions.

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Nov 19, 2012 3:55 PM (in response to lab_rat)

    Sure there is a difference, it's not just two names for the same thing! However, POP is a different way of getting mail, the process of sending via SMTP server is the same.

     

    This may solve your problem and get you onto IMAP (which is the better way anyway - use Google to find out why):

     

    1. Don't leave out any of the following steps or mess up the order, otherwise you might lose mails!

    2. Backup, if you haven't yet.

    3. Have you backed up? Really?

    4. Add a new email account as IMAP with the same, correct access data. All your mail will then always keep residing on the server (as opposed to POP where incoming mail gets eventually deleted once you've downloaded it).

    5. Are you getting mail through that account? Can you send mail? If so, continue. If not, delete the account, stop this sequence here and let us know. Also, consider contacting your ISP's support.

    6. Which mails are you getting in the new inbox (and in "sent"), only new ones, or also old ones... possibly all old ones?

    7.a. If only new ones: Drag and drop all mail from your POP mail boxes and folders to the equivalent boxes and folders of the new IMAP account. This may take a while, depending on how many mails and attachments you have as it's all uploading to the server.

    7.b. If few older ones: Drag and drop all other, even older mail from your POP mail boxes and folders to the equivalent boxes and folders of the new IMAP account. This may take a while, depending on how many mails and attachments you have as it's all uploading to the server.

    7.c. If all older mails, both inbox and sent: Nothing to do, on to the next step.

    8. Delete the old POP mail account. Don't do before having successfully moved all mails to the server! Deleting the mail account will delete all its mails as well! Just in case, you have a backup, yes?!

  • LousyFool Level 4 Level 4 (2,640 points)
    Currently Being Moderated
    Nov 19, 2012 4:41 PM (in response to lab_rat)

    Congrats & you're welcome!

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