10 Replies Latest reply: Nov 19, 2012 2:51 PM by brad805
glowingeast Level 1 Level 1 (0 points)

I dropped my iPhone a few days ago on the back cover and it just completely shut off. I can't turn it on, nor can I hard reset it. When I plug the phone to the computer, iTunes detects it in about 10 minutes. The battery bar next to my device shows about 5% battery, with no signs of it increasing. The phone's screen remains pitch black. It vibrates and makes charging noises when plugged in.

I can't get it fixed in Apple because my warranty is void.

So is it the battery, or is my phone dead. Thanks


iPhone 4S, iOS 6.0.1
  • 1. Re: broken battery or dead iPhone?
    iKnowiPhone25 Level 1 Level 1 (5 points)

    I would say it is dead, probably want to look into getting a new one bud.

  • 2. Re: broken battery or dead iPhone?
    brad805 Level 5 Level 5 (7,290 points)

    There are several things you can trouble shoot with this iPhone. First Step is to Reset again while on Wall Charger, hold both the Home and Power buttons until the iPhone begins to restart, this can take about 20 seconds of holding both buttons. Try Reset a couple of times. See if fixed, if not. See if the Vibrate Switch works, if it does, can you turn Vibrate ON and OFF when the iPhone is removed from the Power of USB Port or Charger, this would tell you if battery and power management circuitry is OK. If yes, then next would be to Restore with iTunes on computer. See if fixed. If not, but the vibrate switch works, and the iPhone can maintain power itself without charger or computer help, then the next step would be to replace the iPhone Front Assembly (the front screen).

  • 3. Re: broken battery or dead iPhone?
    glowingeast Level 1 Level 1 (0 points)

    thanks for the great reply.

    I tried resetting the phone a few more times to no avail.

    The vibrate switch doesn't work

    Only reponse I get from the phone is the vibrating and charge noise when I plug it in to iTunes

    any thoughts?

  • 4. Re: broken battery or dead iPhone?
    brad805 Level 5 Level 5 (7,290 points)

    See if you can get iPhone into Recovery Mode and Restore. Here are the steps. Open iTunes on computer. Connect iPhone to computer. Hold both Home and Power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. If it senses the iPhone you could click the Restore Button of iTunes and see if the iPhone will Restore.

  • 5. Re: broken battery or dead iPhone?
    glowingeast Level 1 Level 1 (0 points)

    I restored it a few times, the phone is still not working.

    Any other ideas or am I hopeless?

  • 6. Re: broken battery or dead iPhone?
    brad805 Level 5 Level 5 (7,290 points)

    Did iTunes recognize iPhone in Restore Mode? Was the Restore completed? Does the Vibrate Switch now work?

  • 7. Re: broken battery or dead iPhone?
    glowingeast Level 1 Level 1 (0 points)

    yeah the iTunes recognized the iPhone, I restored it to completion, and it's still not working. Surprisingly the vibrate switch does work now...

  • 8. Re: broken battery or dead iPhone?
    brad805 Level 5 Level 5 (7,290 points)

    Then most likely then the Front Screen LCD display is broken or its Logic Board Controllers. More likely (and hopefully) LCD display, so next step would be to replace the iPhone Front Assembly (iPhone Front Screen).

  • 9. Re: broken battery or dead iPhone?
    glowingeast Level 1 Level 1 (0 points)

    this device has made me pull out my hair so many times, I think the trash can is where it belongs. Thank you very much for your help though really appreciate it

  • 10. Re: broken battery or dead iPhone?
    brad805 Level 5 Level 5 (7,290 points)

    Oops my bad. The LCD Display could still be fine. It is still very possible and very likely that only the LCD Display connector to the Logic Board came loose. This is very simple fix. It just needs to be pressed back down to the Logic Board securely. Sorry I did not mention this earlier. It was one of the first things I thought of, but then in all the steps to sort the problems out, I completely forgot.