3 Replies Latest reply: Nov 19, 2012 12:56 PM by BDAqua
JT2207 Level 1 Level 1 (0 points)

Emails will not send even though I have the correct SMTP address - although this is showing offline and I can't see how to change that to online.  I can receive emails ok.  This is a problem that recently started and there were no other changes.  If it helps, some weeks before that my safari started giving me problems too.  It shuts down after a few seconds of operation.  Are the two problems connected?  Thanks!

iMac, Mac OS X (10.6.8)
  • 1. Re: Emails not sending
    BDAqua Level 10 Level 10 (116,480 points)



    Who is your eMail provider, the part after the @ sign?


    In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the message?


    Then click the Show Details button & Check again.


    The issues may or may not be connected, let's work on Mail first.

  • 2. Re: Emails not sending
    JT2207 Level 1 Level 1 (0 points)

    Hi, thanks for replying!


    email provider: btinternet (BT yahoo)


    Connectin doctor:  logging onto the BT server is good (green dot)


    Logging onto the SMTP account failed:  verify that username and password are correct.


    But I am using the same password as I use to access webmail so I know it is correct.

  • 3. Re: Emails not sending
    BDAqua Level 10 Level 10 (116,480 points)

    The Password rejection can confuse people since it's a catch all meaning...


    This Password, Username, Authentication method... is not recognized on this Port to this Server, or a server end problem.


    If using a browser to login via WebMail works it's not Name or Password, but one of the other ones.


    The receiving email ports are:


    IMAP is port 143

    IMAP-SSL is port 993

    POP is port 110

    POP-SSL is port 995

    Outgoing ports are...

    SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.