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Apple repair postal address?

590 Views 1 Reply Latest reply: Nov 19, 2012 1:59 PM by varjak paw RSS
Hamishg Calculating status...
Currently Being Moderated
Nov 19, 2012 1:45 PM

I have just completed the process for getting my sons 2 week old iPod touch 5g that succumbed to a destroyed screen following a single accidental drop to a carpeted floor. I have to say that the durability of this 5th gen iPod touch is non-existent - but that is not my issue.

After entering my credit card details against the quote of £126 to get the unit repaired I was reliably informed that the replacement device would be sent out 7 days after receipt of the damaged one however the returns address is not to be found anywhere on the screen nor on the accompanying email.

So Apple UK where do I send my broken device back to for repair?????

 

Thanks

iPod touch, iOS 6.0.1, Product Red ltd edition
  • varjak paw Level 10 Level 10 (167,505 points)
    Currently Being Moderated
    Nov 19, 2012 1:59 PM (in response to Hamishg)

    Apple should be sending you a box in which you can return the iPod for replacement, and that box will have the appropriate shipping label and instructions.

     

    Regards.

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