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'Not enough memory' when opening Excel, Word or ppt

4561 Views 9 Replies Latest reply: Nov 20, 2012 6:07 PM by Csound1 RSS
Alec71 Calculating status...
Currently Being Moderated
Nov 19, 2012 1:52 PM

When I try to open Excel, Word or ppt, I get a pop up box stating 'Not enough memory'.

 

I am running the latest update and through Disk Utility have done a repair disk.

 

HELP!

 

I have run a search on google to solve the problem but the solutions appeared far too 'techie'.

 

I can follow reasonable guidance but was lost even reading their proposed solution.

 

Any guidance much appreciated.

 

Thank you

MacBook Pro, iOS 6.0.1
  • Grant Bennet-Alder Level 8 Level 8 (48,095 points)
    Currently Being Moderated
    Nov 19, 2012 1:57 PM (in response to Alec71)

    What version of Mac OS X?

    What version of Office?

     

    Use this article to set up Activity Monitor with a typical mix of what you have open:

     

    Using Activity Monitor to read System Memory and determine how much RAM is being used

     

    How much total memory in your Mac?

     

    How much of the pie is green?

    How much is green + Blue>

     

    How many pageouts?

    How much swap used?

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • The hatter Level 9 Level 9 (58,535 points)
    Currently Being Moderated
    Nov 19, 2012 2:35 PM (in response to Alec71)

    MacBook Pro
    https://discussions.apple.com/community/notebooks/macbook_pro

    Those are some of the forums for your model. And I am sure that you are only running iOS on iDevices and not on your laptop.

     

    For all we know you are also low on disk space and down to 15% free is dangerously little.

     

    And where did you get lost in the proposed solutions? maybe someone could explain or look at the web page and whether it does or is not applicable.

  • Russa Level 4 Level 4 (1,315 points)
    Currently Being Moderated
    Nov 19, 2012 5:19 PM (in response to Alec71)

    Perhaps one of the memory cards in your machine has gone bad. You might need to replace it. Open up "About This Mac", and check to see how much memory is shown in the pop-up window. If it shows maybe 2GBs you might very well need new memory. Click the "more info" button, then "System Report" button, then press "Memory". It will show you if your memory is "OK".

     

    You can check with OWC at macsale.com, and navigate to their memory tab, and check the memory you can buy by clicking thru the options. I think 8GBs today goes for about $60 USD.

  • clintonfrombirmingham Level 7 Level 7 (26,655 points)
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    Nov 20, 2012 3:41 AM (in response to Alec71)

    You've enough RAM - it could be a problem with Office 2008 itself (oh, how much free space do you have on your hard drive?).

     

    I would venture over to the Microsoft forums - http://answers.microsoft.com/en-us/mac/forum/macoffice2008?tm=1353411610259 is the link for 'all topics' for 2008. Do a search first and if you can't find a previous message that will help, try asking your own question.

     

    Good luck,

     

    Clinton

  • Russa Level 4 Level 4 (1,315 points)
    Currently Being Moderated
    Nov 20, 2012 5:30 PM (in response to Alec71)

    Oops. M/S 2008 might be the problem. Here isa M/S blog on 2011, and 2008 compstibility with 10.8.

     

    See http://blog.officeformac.com/were-ready-for-mountain-lion/

     

     

    It still might be worth an upgade to Office 2011 and more memory.

  • Network 23 Level 6 Level 6 (11,500 points)
    Currently Being Moderated
    Nov 20, 2012 5:45 PM (in response to Alec71)

    Sometimes an error message isn't accurate. Since you seem to have enough memory, it sounds like the error message is not correctly describing the actual problem. And it's probably not your fault. You will probably have to discuss it on a Microsoft user forum or with Microsoft technical support.

  • Csound1 Level 7 Level 7 (32,250 points)
    Currently Being Moderated
    Nov 20, 2012 6:07 PM (in response to Alec71)

    Alec71 wrote:

     

    Hi,

     

    Thank you to those who have replied.

     

    Problem remains unsolved.

     

    Here is what I am running.

     

    OS X Version : 10.8.2

    Processor      : 2.4 GHZ Intel Core 2 Duo

    Memory         : 4 GB 1067 MHz DDR3

    Start Up Disk  : Macintosh HD

     

    Russa,

    thank you for your post. I followed your advice and it states the memory is OK.

     

    Grant,

    thank you for your post.

    I am using Microsoft Office 2008.

    I used the Activity monitor to read System Memory to determine how much RAM is being used:

     

    In response to your Questions:

     

    Total Memory in the Mac = 4 GB

    Free (Green) = 1.41 GB (1 third of the pie)

    Wired (Red) = 733.7 MB

    Active (Yellow) = 1.64 GB

    Inactive (Blue) = 232.6 MB

    Used = 2.58 GB

    Page Outs = 0 bytes (0 bytes / sec)

    Swap used = 0 bytes


    Does anyone have any solutions now I have provided a bit more information?

     

    Thank you, I can't function without being able to access word & excel.

     

    Reinstall Office 2008.

  • Csound1 Level 7 Level 7 (32,250 points)
    Currently Being Moderated
    Nov 20, 2012 6:07 PM (in response to Russa)

    Russa wrote:

     

    Oops. M/S 2008 might be the problem. Here isa M/S blog on 2011, and 2008 compstibility with 10.8.

     

    See http://blog.officeformac.com/were-ready-for-mountain-lion/

     

     

    It still might be worth an upgade to Office 2011 and more memory.

    Office 2008 is also compatible with ML (but some add-ons are not so be careful which ones you install, this also applies to Office 2011 for Mac)

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