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i cant install itunes 10.7 on my windows 7 64 bit

288 Views 4 Replies Latest reply: Nov 21, 2012 12:04 PM by mouhe RSS
mouhe Calculating status...
Currently Being Moderated
Nov 19, 2012 5:07 AM

i just bought iphone 4S and trying to install itunes 10.7. This is my first time installing itunes on my pc.

this error show up when i start to install it on my wondows 7 64 bit

itunes1.PNG

then i pressed ok, it's rolling back then still installing till another message show up

 

itunes2.PNG

then i clicked "ignore", it keeps installing then its showed up again then i clicked "ignore" again

when it finished installing, i cant open the itunes just but this error

Capture.PNG

i cant transfer contact, app, or music with another app like copytrans because it keeps asking for itunes.

is there any other way so that i can manage my iphone through pc without itunes at all?

iPhone 4S, iOS 5
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Nov 19, 2012 12:07 PM (in response to mouhe)

    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.

     

    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?

     

    If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 8007054F, or some other number? (If they're another number, what number are you getting?)

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Nov 19, 2012 5:36 PM (in response to mouhe)

    many thanks.

     

    This is looking like .NET framework trouble ... that'll cause the sort of troubles you have with both the .NET Windows updates and Apple Application Support / Apple Mobile Device Support installs.

     

    Try the Fixit Center at the following MS page:

     

    http://fixitcenter.support.microsoft.com/Portal/WhyFixIt

     

    (Fingers crossed, one of their relevant fixits might help.)

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