Skip navigation

Safari crashes

176 Views 2 Replies Latest reply: Nov 20, 2012 9:18 AM by Linc Davis RSS
ApostrapheS Calculating status...
Currently Being Moderated
Nov 19, 2012 5:51 PM

On my husband's iMac, whenever he tries to open Safari, it crashes.  What is causing tha and what should be done to keep that from happening?

iMac, OS X Mountain Lion (10.8), Safari 6.0.2
  • Rambling Joe Level 2 Level 2 (280 points)
    Currently Being Moderated
    Nov 20, 2012 1:15 AM (in response to ApostrapheS)

    Is your husband's iMac using OS 10.8?  If the answer is yes, you'd be better off asking your question in either of these forums:

     

    Intel-based iMacs:

     

    https://discussions.apple.com/community/desktop_computers/imac_intel?view=discus sions

     

    OS 10.8 Mountain Lion:

     

    https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns

     

    Safari:

     

    https://discussions.apple.com/community/mac_os/safari?view=discussions

     

    That being said, here is a tip that might help:

     

    Restart the iMac while holding down the 'command' and 'R' keys at the same time to boot the computer from the Recovery HD partition (this partition of your main HD was created when OS 10.8 was installed on the computer).

     

    Open Disk Utility from the menu bar.  Click on the normal startup HD in the left-hand column, the click the First-Aid button.  The click the Repair Disk button.  If the repair is successful, click the Repair Permissions button.

     

    ******

     

    If your husband's iMac is an older iMac (a PowerPC running OS 10.5 or earlier, or an older Intel-based iMac running 10.5 or 10.6):

     

    Shutdown the computer.  Insert the appropriate original OS install disk that came with the iMac, or the OS Retail Install disk that was used to update the computer to it's current OS.

     

    Restart the iMac while holding down the 'C' key at the same time to boot the computer from the Install DVD/CD.

     

    Open Disk Utility from the menu bar.  Click on the normal startup HD in the left-hand column, the click the First-Aid button.  The click the Repair Disk button.  If the repair is successful, click the Repair Permissions button.

     

    Good luck.

  • Linc Davis Level 10 Level 10 (107,625 points)
    Currently Being Moderated
    Nov 20, 2012 9:18 AM (in response to ApostrapheS)

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Step 1

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Enter the name of the crashed application or process in the Filter text field. Post the messages from the time of the last crash, if any — the text, please, not a screenshot.

     

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into a message.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

     

    Step 2

     

    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.