9 Replies Latest reply: Nov 19, 2012 8:20 PM by Grant Bennet-Alder
Douglas Blauvelt Level 1 Level 1 (5 points)

My brand new Mac Pro running Mountain Lion crashes and re-boots when installing updates or new software. I can only perform these operations while in the safe boot mode.  I have reloaded OSX twice. Does not solve the problem.  The machine is brand new. It replaced a previous MacPro that would not support the new Mountain Lion.  When my new machine came in.  I swaped the dirve out of my old unit into the new and ran the new Lion update.  The machine has had this aforementioned problem since that time.  Also, I had the Legacy version of File Vault running on the old machine/drive, which I also turned off(thinking that was the problem)  but that did not fix the problem either.

  • 1. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    If you have a kernel panic, a copy of the report is written to a log. It can be read out using this article:

     

    Mac OS X: How to log a kernel panic

     

    Post the text here and readers can help you determine the cause.

  • 2. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    Douglas Blauvelt wrote:

     

      I swaped the dirve out of my old unit into the new and ran the new Lion update.  The machine has had this aforementioned problem since that time.

    That is probably your whole problem. Your new pro cannot run an OS that existed before it's build date. Why not migrate over from the old Pro instead?

  • 3. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    All I could find on build dates for the newer OS's. Any way a Mac will only run the OS that matches it's build date. Updating an older OS will not work in the new Pro.

     

    DALE

  • 4. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    The hatter Level 9 Level 9 (58,880 points)

    So far to my knowledge, any Mac Pro has been able to boot 10.6.5 or later and your old system though was a 2006-7 MacPro1,1 or 2,1 which could run Lion but may best with 10.6.8.

     

    The 2008 3,1 actually seem to have a lot more issues wtih post-10.6.8 and resolving those problems is often a matter of going back.

     

    The ideal is to get Apple OEM DVD 10.6.4+ or the 10.6.8 flash drive.

     

    The firmware so far has not been a limiting factor in preventing booting 10.6.5.

    And the more details and hardware and even EFI version, the better.

  • 5. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    You should seriously consider establishing a Boot drive, with only System, Library, Applications, and the hidden unix files (including Paging/Swap) on it. User files are moved off to another drive.

     

    This makes maintaining the System and maintaining your User files much easier, and it makes your Mac faster in every way.

     

    How to Move the Home Folder in OS X - and Why - Chris Pirillo

     

     

    Japamac's Blog: Make Space for Performance-- Moving the Home Folder

     


  • 6. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Dale Weisshaar Level 6 Level 6 (15,855 points)

    The hatter wrote:

     

    So far to my knowledge, any Mac Pro has been able to boot 10.6.5 or later and your old system though was a 2006-7 MacPro1,1 or 2,1 which could run Lion but may best with 10.6.8.

    I should have investigated further before posting!!

  • 7. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Douglas Blauvelt Level 1 Level 1 (5 points)

    Here is my panic log entry:

     

     

    Sun Nov 18 22:08:42 2012

    panic(cpu 6 caller 0xffffff800b4ac90b): Releasing non-exclusive RW lock without a reader refcount!

    Backtrace (CPU 6), Frame : Return Address

    0xffffff8556cab950 : 0xffffff800b41d626

    0xffffff8556cab9c0 : 0xffffff800b4ac90b

    0xffffff8556cab9e0 : 0xffffff800b51c09c

    0xffffff8556cabc10 : 0xffffff800b510e92

    0xffffff8556cabc40 : 0xffffff800b4ff375

    0xffffff8556cabf50 : 0xffffff800b7e182a

    0xffffff8556cabfb0 : 0xffffff800b4ced33

     

     

    BSD process name corresponding to current thread: installd

     

     

    Mac OS version:

    12C60

     

     

    Kernel version:

    Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

    Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

    Kernel slide:     0x000000000b200000

    Kernel text base: 0xffffff800b400000

    System model name: MacPro5,1 (Mac-F221BEC8)

     

     

    System uptime in nanoseconds: 427147359117

    last loaded kext at 111975561856: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f8ba85000, size 229376)

    last unloaded kext at 127467947009: com.apple.driver.AppleIntel8254XEthernet          3.1.1b1 (addr 0xffffff7f8bf8d000, size 69632)

    loaded kexts:

    com.zeobit.kext.Firewall          2.3.1

    com.apple.filesystems.smbfs          1.8

    com.apple.driver.AppleIntelProfile          97

    com.apple.driver.AppleBluetoothMultitouch          75.15

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

    com.apple.driver.AGPM          100.12.69

    com.apple.driver.AppleTyMCEDriver          1.0.2d2

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.driver.AppleMCCSControl          1.0.33

    com.apple.kext.AMDFramebuffer          8.0.0

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.driver.AppleHDA          2.3.1f2

    com.apple.AMDRadeonAccelerator          1.0.0

    com.apple.driver.AppleMikeyDriver          2.3.1f2

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.2.11

    com.apple.driver.AppleLPC          1.6.0

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.2.2

    com.apple.iokit.SCSITaskUserClient          3.5.1

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.driver.AppleUSBHub          5.2.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.driver.AirPort.Brcm4331          602.15.22

    com.apple.driver.Intel82574L          2.3.0b4

    com.apple.BootCache          34

    com.apple.driver.AppleAHCIPort          2.4.1

    com.apple.driver.AppleUSBEHCI          5.4.0

    com.apple.driver.AppleUSBUHCI          5.2.5

    com.apple.driver.AppleEFINVRAM          1.6.1

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.7

    com.apple.driver.AppleACPIButtons          1.6

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.6

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.driver.AppleProfileTimestampAction          97

    com.apple.driver.AppleProfileThreadInfoAction          97

    com.apple.driver.AppleProfileRegisterStateAction          97

    com.apple.driver.AppleProfileReadCounterAction          97

    com.apple.driver.AppleProfileKEventAction          97

    com.apple.driver.AppleProfileCallstackAction          97

    com.apple.iokit.AppleProfileFamily          97

    com.apple.driver.IOBluetoothHIDDriver          4.0.9f33

    com.apple.driver.AppleMultitouchDriver          235.28

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.driver.AppleUSBAudio          2.9.0f6

    com.apple.driver.DspFuncLib          2.3.1f2

    com.apple.iokit.IOAudioFamily          1.8.9fc10

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.IOSurface          86.0.3

    com.apple.iokit.IOAcceleratorFamily          19.0.26

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

    com.apple.iokit.IOBluetoothFamily          4.0.9f33

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.kext.AMD5000Controller          8.0.0

    com.apple.kext.AMDSupport          8.0.0

    com.apple.driver.AppleGraphicsControl          3.2.11

    com.apple.iokit.IONDRVSupport          2.3.5

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleHDAController          2.3.1f2

    com.apple.iokit.IOGraphicsFamily          2.3.5

    com.apple.iokit.IOHDAFamily          2.3.1f2

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.2.0d16

    com.apple.driver.AppleUSBHIDKeyboard          165.5

    com.apple.driver.AppleHIDKeyboard          165.5

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleUSBMergeNub          5.2.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          500.15

    com.apple.iokit.IOUSBUserClient          5.2.5

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.2.1

    com.apple.iokit.IOUSBFamily          5.4.0

    com.apple.driver.AppleEFIRuntime          1.6.1

    com.apple.iokit.IOHIDFamily          1.8.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          344

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.6

    com.apple.iokit.IOPCIFamily          2.7.2

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • 8. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    ACK! you have installed ZeoBit stuff! No wonder your Mac is crashing!

     

    Run their Un-Installer right away and NEVER install their crap again!

     

     

    com.zeobit.kext.Firewall          2.3.1

  • 9. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Douglas Blauvelt Level 1 Level 1 (5 points)

    Will do, Thanks.  If I wanted to start a new Boot drive and move the home folder to it as someone had suggested, where can I get a CD version of the install disk? 

  • 10. Re: My brand new Mac Pro running Mountain Lion crashes when installing updates or new software.
    Grant Bennet-Alder Level 8 Level 8 (49,250 points)

    of 10.8.2?

     

    There is no official CD or DVD of 10.7 or later. If you want one, you have to re-download the version you bought (or came with your Mac) from the Mac App Store (which stamps it with your Apple_ID) and wait for the download to finish. When the Installation starts, cancel it.

     

    Right click on the installer Image and make a DVD from the file called "Install ESD". Step-by-step Instructions are available from other sites with a quick search.

     

    You must make the DVD BEFORE the Installation, because the Installer Image on your Hard Drive is consumed during the Installation. Many files are simply "moved into place" rather than being copied, and the stuff that remains is deleted at the end of the Install.

     

    EDIT: Check the size -- 10.7.4 is 4.18GB. 10.8 may exceed a standard 4.7GB DVD and require a Dual-Layer DVD.

     

    Some readers suggest that a large flash Drive or Hard drive is a perfectly good alternative to a DVD, but I am not sure whether the Installer would still try to delete itself after installing. It would certainly speed up the Install -- DVD is s-l-o-w.