3 Replies Latest reply: Nov 19, 2012 6:42 PM by b noir
Samberrie Level 1 Level 1 (0 points)

I was trying to install the new version of iTunes so I can connect my phone and back it up. However, when I do that it goes through almost the whole process but right after it says it's validating the installation a message shows up and says, "The feature you are trying to use is on a network resource that is unavailable." Then it gives the option to "Click OK to try again, or enter an alternate path to a folder containing the installation package iTunes.64.msi in the box below" Clicking OK and trying again obviously doesn't work. However when I use a different path to try to get it to work that doesn't work either. There is an option to browse and look for another network resource to use but I'm really not sure what to look at all. Does anyone have any suggestions or know what I can do to get this to work? My phone won't connect with my old version of iTunes since it's on the new iOS6. I really need to be able to back up my phone so I don't lose any information. Please help!

  • 1. Re: Trouble installing the new 10.7 iTunes...
    b noir Level 9 Level 9 (71,995 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18990253-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • 2. Re: Trouble installing the new 10.7 iTunes...
    Samberrie Level 1 Level 1 (0 points)

    Before I try this I want to make sure that it won't delete any of my music first. Is that going to be a problem?

  • 3. Re: Trouble installing the new 10.7 iTunes...
    b noir Level 9 Level 9 (71,995 points)

    CleanUp doesn't touch your content files. (Under normal circumstances, neither does an uninstall/reinstall of iTunes.) That being said, it's still a good idea to maintain a current backup in case of disasters of any sort.