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App downloaded by another user locked into my computer

67 Views 0 Replies Latest reply: Nov 19, 2012 10:12 PM by Macbrush RSS
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Nov 19, 2012 10:12 PM

We're using Casper to distribute applications across the campus, so we often download something in a dedicated machine and do the deployment there. Last month, I made a mistake by downloading iBook Author 1.1 using the other machine, and uploaded the app to the casper distribution points by my own machine.

 

The effect is that when I try to update my own iBook Author to 2.0 via App Store, it asks me for the username/password that was used to download the deployment copy, not my own AppleID. I tried downloading iBook Author (both) 1.1 and 2.0 by another machine using my AppleID, and copied them to the machine in question, then deleted both versions from the computer using LaunchPad (which I was told that would erase all traces of the software).

 

The problem is that I now only see "update" button in iBook Author even though all iBook Author have been removed from my computer, disregarding which AppleID is logged in, or if no one is logged into App Store. When I click that "update" button, I am asked for the password for the deployment account (i.e. not my own account), the username part is filled in, and greyed out, so I couldn't edit it.

 

This problem has been driving me crazy for over a week now. I guess I need a way to remove any cache that the local App Store app created for the updates. Any idea or pointer would be very much appreciated.

 

Cheers

Kenneth

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