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Microsoft Office Word crashes using Lion

25665 Views 130 Replies Latest reply: Mar 10, 2014 4:25 PM by Choclike RSS
  • MoleJo Calculating status...
    Currently Being Moderated
    Sep 27, 2012 1:41 AM (in response to sankarsankar)

    My personal observation is that the recent Microsoft update (14.2.4) does not solve the problem (I have it and there's no change at all).

    re Mountain Lion - before using that solution (and spending yet more money on an update) I would urge anyone considering that to read the microsoft support forums. there are a number of posts by people saying the update to Mountain Lion has either removed their whole Office 2011 suit or left them unable to even open any part of it - again so far there seem to be no solutions to this problem.

     

    I have not tried mountain lion myself, so this is just reporting what I read on other forums, but I would be very suspicious about this solution as it might leave you in a worse position (and I will not be trying it myself).

     

    I have tried running Office word 2008 on my Lion Mac but the problems are exactly the same as with office 2011.

    I might go with WordCrash Expert's idea and go for the Snowleopard and office 2008 - and yes - a refund for Lion and Office 2011 would be nice (and it is a shame because both Lion and Office 2011 look like nice products if only they worked).

    I also agree about lost working hours - a considerable investment in my case too and to no effect.

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Sep 27, 2012 1:08 PM (in response to MoleJo)

    Still no issues here on five Macs running Lion and Mountain Loon with MS Office.

     

    Pete

  • Dr. Dweebis Calculating status...
    Currently Being Moderated
    Sep 28, 2012 9:17 AM (in response to petermac87)

    Hi Pete -

     

    Please leave the thread if you are not able to help.

     

    Dweebis

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Sep 28, 2012 1:43 PM (in response to Dr. Dweebis)

    Dito Dr. Dweeb

     

    Pete

  • dwtapley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 12:09 PM (in response to WordCrash Expert)

    Just developed this problem, too. I'm sure it's not imaginary or owing to incompetence on the parts of everyone who has had it.

     

    If anyone finds a solution, I willl be ever grateful.

     

    Karma may yet prevail!

  • dwtapley Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2012 12:34 PM (in response to WordCrash Expert)

    Okey-doke -- I found this page that helped my situation.

     

    http://www.office.mvps.org/error/EXC_BAD_ACCESS.html

     

    I hope this helps some of the others...

  • tiggerkenwood Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 17, 2012 12:17 PM (in response to WordCrash Expert)

    I am having the same problem when I cut and paste to Word from the internet (Office 2010).  I save all my receipts from internet purchases this way so I don't have to use up paper.  Everytime I cut and paste from the internet my computer either completely freezes or I cannot save my document.  I just bought my computer.  It is brand new and completely updated.  If anyone figures this out, please let me know how you fixed the problem.

  • bmcollis Calculating status...
    Currently Being Moderated
    Nov 19, 2012 10:53 PM (in response to petermac87)

    Dear Petermac87

    Being an Apple apologist is not helping. The crashing when a document is being worked on is a real, and serious, issue. I run a publishing company in which there is a requirement for considerable editing using tracked changes in Word. The documents are constantly crashing, costing hundreds of hours of lost time. I am on the point of uninstalling Word and Office 2011 and switching to the open source alternative. Not convenient, but at least reliable.

    I don't care whether it is an Apple issue or a Microsoft issue, but it is an issue that is unacceptable to professional users of their software and hardware.

    Comment about the possibility of third party software interference, or mismatched operating systems with Office 2011 are red herring arguments. My machine is only two months old, everything freshly installed, and no extraneous programs running. This is purely and simply a malfunctioning product and once again the manufacturer is taking no responsibility.

    - B. Collis

  • MoleJo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 20, 2012 2:48 AM (in response to bmcollis)

    thanks for this bmcollins,

    I totally agree - while no one is saying *all* Office 2011 users have that problem, there is a significant number who do, and it is indeed impossible to work professionally with Office with that level of instability.

     

    dwtapley - thanks for this - I have tried that a while back and it has made no difference.

     

    Further observation shows that word documents will also crash when they are merely opened and then read, i.e., just scrolling up and down in a document that contains track changes or comments (note: any track changes at all! - the overall number does not really make any difference) will eventually lead to word crashing and/or freezing. This is despite the document neither being worked on actively nor being saved or alike.

    Not sure if that helps understand the problem, but it was a new discovery to me... and illustrates that despite the fact that the error message I usually get will mention some kind of error with memory, it does notreally relate to memory or 'safing' issues.

     

    Can anyone recommend what type of freeware is most like word and/or can handle word documents.

     

    thanks

    Jo

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Nov 20, 2012 8:43 AM (in response to MoleJo)

    OpenOffice works great.  Saves As Office, and reads Office Files.  Free.

  • Csound1 Level 7 Level 7 (32,385 points)
    Currently Being Moderated
    Nov 20, 2012 12:59 PM (in response to tiggerkenwood)

    tiggerkenwood wrote:

     

    I am having the same problem when I cut and paste to Word from the internet (Office 2010).

     

    Office 2010 is a Windows program, your post is not relevant here, post in Microsoft's forums.

  • bmcollis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 20, 2012 2:27 PM (in response to Csound1)

    It is relevant because we are referring to a problem running the software on iMacs. If Office shouldn't be run on iMacs then someone at Apple should say so ... and stop supplying!

  • Csound1 Level 7 Level 7 (32,385 points)
    Currently Being Moderated
    Nov 20, 2012 2:33 PM (in response to bmcollis)

    bmcollis wrote:

     

    It is relevant because we are referring to a problem running the software on iMacs. If Office shouldn't be run on iMacs then someone at Apple should say so ... and stop supplying!

    This is the Office for Mac forum, you have an entirely different product, Office for Windows, and you are running it on Windows

     

    Or did you just type the version wrong and really have Office for Mac, which is it Office 2010 or Office 2011.

  • petermac87 Level 5 Level 5 (4,065 points)
    Currently Being Moderated
    Nov 20, 2012 2:35 PM (in response to bmcollis)

    There is no widespread problem running Office 2011 on Macs. A small amount of people are having issues with their individual installs. Could be third party conflicts, failure to update or several other things. But it is not widespread and again it is up to Microsoft to get the program THEY make for Mac and profit from to run properly with the newer OS Xs.

     

    Cheers

     

    Pete

  • Csound1 Level 7 Level 7 (32,385 points)
    Currently Being Moderated
    Nov 20, 2012 2:37 PM (in response to petermac87)

    petermac87 wrote:

     

    There is no widespread problem running Office 2011 on Macs. A small amount of people are having issues with their individual installs. Could be third party conflicts, failure to update or several other things. But it is not widespread and again it is up to Microsoft to get the program THEY make for Mac and profit from to run properly with the newer OS Xs.

     

    Cheers

     

    Pete

    bmcollis states that he has Office 2010 for Windows, none of the issues with 2011 on OSX are relevant to 2010 on Windows.

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