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HT1918 Forgot security questions

152 Views 1 Reply Latest reply: Nov 20, 2012 7:49 AM by King_Penguin RSS
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Nov 20, 2012 7:45 AM

What do I do when I forgot my answers to my security questions

iPad 2, iOS 6
  • King_Penguin Level 10 Level 10 (92,565 points)
    Currently Being Moderated
    Nov 20, 2012 7:49 AM (in response to CCSS154)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

     

    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

     

    Then select 'iTunes Store', and on the next screen select 'Account Management'

     

    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

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