geh650

Q: Serial numbers

I upgraded to 3.4.3 and when it opens it shows my last serial number given when I got 3.

But it not asks for a serial no each time and I put in my 3 upgrade numbers.  Then it asks for my original number.  I was lucky to find it and when I put it in the program opens.

What can I do to avoid all this?

iMac, OS X Mountain Lion (10.8.2)

Posted on Nov 19, 2012 4:42 PM

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Q: Serial numbers

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  • by léonie,

    léonie léonie Nov 20, 2012 8:40 AM in response to geh650
    Level 10 (108,488 points)
    iCloud
    Nov 20, 2012 8:40 AM in response to geh650

    That is really weird - the main purpose of the 3.4.3 update is to fix serial number bugs!

     

    How are you entering the serial number? Aperture is installed for all users on your mac, so the serial number is written to the System Library, not your User Library, and this requires read/write access for administrators. Do you enter your serial number using an administrator account? If not, try to sign into an admin account , when you enter your serial number.

     

    Also, you may have a corrupted "ProAppSystemID" file, or Aperture cannot write to the System Library.

     

    To stop Aperture asking for the serial number, first check, if you still have an old file "ProAppSystemID" in your System Library.

     

    • Quit Aperture.
    • Go to your MacintoshHD and open the folder "Library", then "Application Support", then "ProApps".
    • Remove the File "ProAppsSystemID" to the Desktop, if it exist and restart Aperture.
    • Reenter your serial number, hopefully for the last time.

     

    Sometimes Aperture writes this file to a temporary directory, when it cannot write to the Library. If the above does not work, look at the temporary directory /tmp

     

    Use the Finder's "Go" menu

         Go > Got to folder    and  enter /tmp into the textfield. If you see the file there, move it to its proper location.

     

    Regards

    Léonie

  • by léonie,

    léonie léonie Nov 20, 2012 8:32 PM in response to léonie
    Level 10 (108,488 points)
    iCloud
    Nov 20, 2012 8:32 PM in response to léonie

    Added:

    Just in case Aperture does not accept the serial numbers at all, check the typing for letters, that could be confused:

    Troubleshooting Professional Application Serial Numbers

     

    Or, if the problem persists contact Apple with a proof of purchase:

     

    Pro Application Replacement Serial Numbers