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Undo Waiting for connection

488 Views 3 Replies Latest reply: Dec 7, 2012 8:48 AM by ClarkCSDTech RSS
ClarkCSDTech Calculating status...
Currently Being Moderated
Nov 15, 2012 7:17 AM

In apple configurator, under Supervise tab > All Devices, I made a change to All iPads and hit apply. This way, whenever I connected an iPad it would start going through the process of updating to latest iOS and installing profiles. Everything was working fine, but while I was gone, some other techs came in and updated Apple Configurator 1.21 from 1.20. Now when they connect sometimes devices will unsupervise, losing everything on the device, and some will go as planned. Sadly, more often they will unsupervise. Is there a way to undo this waiting for connection? In my preferences, the automatically refresh has already been unchecked and iPads still continue to automatically either unsupervise or less of the time work as planned.

iPad 2 Wi-Fi, iOS 6.0.1
  • nsdjoey Level 3 Level 3 (645 points)
    Currently Being Moderated
    Nov 20, 2012 10:16 AM (in response to ClarkCSDTech)

    I don't know if this will help or not, but to remove Supervised devices that have a "Waiting for connection" status in Apple Configurator (like if the device was lost or stolen) you can remove it from the list by holding down the Option key and right click (or control + click) on the lost/stolen iPad. You will see an option listed when you hold the Option key down that will say *Remove*. Choose Remove and it'll go away from the list. Maybe try removing it and re-supervising?

     

    Hope this helps.

    ~Joe

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