Currently Being ModeratedNov 20, 2012 12:48 PM (in response to JDF5470)
Does the Nano connect okay with another PC or Mac running iTunes?
Since you state you tried another cable, I'm assuming you have an iPhone 5 since that alway comes with the lighning connector cable.
Currently Being ModeratedNov 20, 2012 1:21 PM (in response to planb77)
I have the same problem, my mums iphone will connect to my laptop alright and I can connect the nano to her laptop (which has vista) but everytime I plug my nano into my laptop it doesnt come up in itunes or computer.
Currently Being ModeratedNov 20, 2012 1:22 PM (in response to EmmaGreen)
What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
Currently Being ModeratedNov 20, 2012 1:37 PM (in response to planb77)
I have 2.0 USB ports and I've tried plugging it in to all of those but its the new lightening cable so I can't change the cable. (This is the second nano I've tried as I took the original back complaining of the same fault and they gave me a new one).
When I first plugged it in it brought up a blue screen and the laptop shut down and asked if I wanted to restart in safe mode.
I've tried resetting the device, resetting my computer, putting it into disk mode.
This is my first apple product so its the first apple to touch my laptop
I've been through the apple support document and got to "Determine if Windows confuses iPod with a network drive" but my laptop wont let me "Change Drive Letter and Paths", it comes up with an error message wanting me to refresh disk management or restart my computer (which I have done multiple times with no success).
Currently Being ModeratedNov 20, 2012 1:41 PM (in response to EmmaGreen)
What version of Windows? Does the iPod still connect okay with another PC or Mac running iTunes? Knowing that information can help us narrow down whether or not the issue is with the Nano or with your PC.
Currently Being ModeratedNov 20, 2012 2:21 PM (in response to EmmaGreen)
So it appears to be an issue with your laptop running Windows 7. Any other USB devices connected or that you have previously connected or installed with this laptop such as a printer or wireless mouse? I ask because they could be causing driver conflicts.
Does the iPod still charge when it is connected?
What if you connect it in Disk Mode?
Currently Being ModeratedNov 20, 2012 2:30 PM (in response to planb77)
I haven't connected it to a printer but I have an external hard drive which connects fine but is not currently connected. I've also connected my Sony phone to it but again its not currently connected.
I've tried it in disk mode but nothing changes.
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