2 Replies Latest reply: Nov 20, 2012 2:10 PM by Christian McDonald
Christian McDonald Level 1 Level 1 (25 points)

Greeting,


Let me explain my setup:


First, I have a 2010 MBP, AppleCare expires on July 9, 2013.


I have upgraded the hard drive and the RAM (256GB SSD and 8GB RAM). I performed this upgrade several months ago.


Today, I noticed one of the screws on the bottom, the one on the front corner nearest the sleep indicator light. It is just spinning loosely in it's socket. Weird... I took my 00 philips (I always use the proper tools when working on my equipment) and noticed that it will barely grab... It's effectively stripped. Now, I have no idea how this just "happens". But now I'm looking at a upper case replacement (because those threads are fixed in aluminum in the upper case. Is this sort of stuff covered under apple care? Will this be attributed to user damage? If so, how much will the repair cost me?


Also, in the last two years, I have not had any repairs performed under warranty. None. My machine has been flawless since day one. I would hate to fork up $400 bucks for an upper case but this screw thing is bugging me.


Should I remove my SSD and RAM before brining the machine to apple? Should I reinstall the stock hardware? Thanks.


Macbook Pro 15", Mac OS X (10.6.5), Core i7 2.66 - 4GB RAM - 500GB HDD @ 7200 RPM - HighRes Glossy