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Please help! Computer won't recognize Ipod!

27222 Views 23 Replies Latest reply: Nov 21, 2012 1:36 PM by planb77 RSS
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talisheo Level 1 Level 1 (0 points)
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Sep 4, 2012 3:24 PM

my ipod originally worked on my computer, but i had to format it so i had to re install everything. Now my computer wont even reconize my ipod! It wont reconize the USB i use to connect it either! I use windows 7 on an hp laptop.

iPod classic, Windows 7
  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Sep 5, 2012 7:02 AM (in response to talisheo)

    What shows up on the iPod's display when you have it connected to a high powered USB 2.0 port on your PC?  Have you tried using a different 30 pin dock connector USB cable to rule out the possibility that your current one is faulty or damaged?

     

    With the iPod still connected to your PC, try to reset it. To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.

     

    I assume you are running the latest version of iTunes (10.6.3 as of this writing)?

     

    B-rock

  • planb77 Level 7 Level 7 (32,255 points)
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    Sep 6, 2012 1:07 PM (in response to talisheo)

    Since the iPod used to work with your PC, can you think of what might have changed since the last night you were able to successfully connect and sync the device with iTunes?  Perhaps you recently installed some new software or drivers?

     

    Does a Devices section appear in the left hand pane of iTunes when you have the iPod connected?

     

    B-rock

  • Julesbird Level 1 Level 1 (0 points)
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    Nov 15, 2012 1:59 AM (in response to talisheo)

    Ive had my ipod classic for 4-5 years and i love it.  Since installing the latest itunes, my computer (not apple) no longer recognises it but it will recognise my hubbys newer one !

     

    I went in to my local Apple store with my ipod and laptop.  My ipod was recognised straight away on the Apple computer.  The man said that the problem was with the computer and not my ipod.  He tried to install a new driver but was completely stumped and didnt know what else to try.

     

    Ive tried all the videos on youtube, have tried to re-install an older version of itunes but to no avail.

     

    I am gutted !!!

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 15, 2012 9:38 AM (in response to Julesbird)

    What version of Windows are you running?  Does the iPod appear in Device manager? To check, head to Start and right->click on My Computer (XP) or Computer (Vista and 7) and choose Manage.  When the window comes up, make sure Device Manager is selected in the left hand pane.

     

    B-rock

  • Julesbird Level 1 Level 1 (0 points)
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    Nov 16, 2012 4:24 AM (in response to talisheo)

    Thanx for getting back to me.

     

    We have Windows 7. Ive tried what you have suggested and my ipod does not show up in Device Manager when it is connected.  What next ?

     

    JB

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 16, 2012 7:03 AM (in response to Julesbird)

    When they plugged your iPod into one of their Macs, did they use your cable or one of their own? It wouldn't hurt to try another USB sync cable if you haven't done so already.

     

    B-rock

  • Julesbird Level 1 Level 1 (0 points)
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    Nov 16, 2012 7:41 AM (in response to talisheo)

    I have tried 3 different cables already. 

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 16, 2012 8:14 AM (in response to Julesbird)

    I have tried 3 different cables already.

     

    Sorry, you didn't mention it at all in your previous posts.

     

    Did you completely remove all Apple related software from your system and re-installing it from scratch using the exact instructions in this Apple support document? I know you said you removed and re-installed it, but did you follow these exact steps and removed ALL Apple related software?

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

     

    B-rock

  • Julesbird Level 1 Level 1 (0 points)
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    Nov 18, 2012 5:02 AM (in response to talisheo)

    Ok,

     

    I have done all of the above as suggested.

     

    Under devices and printers it now shows under devices our laptop and 'apple ipod usb device' and under unspecified it says 'apple mobile device jusb driver'.

     

    When my sons ipod is connected under devices is shows the laptop and just 'ipod' and nothing under unspecified at all.

     

    I just cannot understand why the newer ipods we have get recognised immediately and the older ones dont and this is only since we installed i-tunes 10.7.

  • Julesbird Level 1 Level 1 (0 points)
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    Nov 18, 2012 5:45 AM (in response to talisheo)

    Sorry, I forgot to say that the older ipods are still not being recognised on itunes.

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 20, 2012 1:58 PM (in response to Julesbird)

    The older iPods use a different driver from what is used by newer iOS devices.  So the older device does show up under Devices and Printers though?

     

    B-rock

  • Julesbird Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 21, 2012 3:20 AM (in response to talisheo)

    Yes it does appear under devices and printers but not in i-tunes.  Whats our next step ?

  • planb77 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    Nov 21, 2012 8:59 AM (in response to Julesbird)

    Does it show under Device Manager anywhere?  You can access device manager by clicking Start, right->clicking on Computer and selecting Manage. When the window comes up, click the Device Manager option in the left hand pane. 

     

    B-rock

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