11 Replies Latest reply: Nov 24, 2012 2:20 PM by planb77
JDF5470 Level 1 Level 1 (0 points)

I received a Nano 7 and when I connect it to the USB, all I get is the little sound that something connected.  Windows 7 (POS) does not read it as plug and play and neither does ITunes.  I have an IPhone and IPOD that connect with no issues.  I have followed the normal troubleshooting....rebooted a dozen times, changed USB ports, changed cables, unplugged everything and still have no luck  I have the most current version of ITunes also.....Can anyone help?  Please?


iPod nano, Windows 7
  • 1. Re: Nano Conneting to Windows Issues
    planb77 Level 7 Level 7 (32,270 points)

    Does the Nano connect okay with another PC or Mac running iTunes?

     

    Since you state you tried another cable, I'm assuming you have an iPhone 5 since that alway comes with the lighning connector cable.

     

    B-rock

  • 2. Re: Nano Conneting to Windows Issues
    EmmaGreen Level 1 Level 1 (0 points)

    I have the same problem, my mums iphone will connect to my laptop alright and I can connect the nano to her laptop (which has vista) but everytime I plug my nano into my laptop it doesnt come up in itunes or computer.

  • 3. Re: Nano Conneting to Windows Issues
    planb77 Level 7 Level 7 (32,270 points)

    What have you tried so far in terms of troubleshooting this issue?  Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?

     

    What happens if you try to reset the device with it still connected to the PC?

    How to reset iPod

     

    Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?

     

    Have you carefully worked through each and every single suggestion in this Apple support document?

    iPod not recognized in 'My Computer' and in iTunes for Windows


    B-rock

  • 4. Re: Nano Conneting to Windows Issues
    EmmaGreen Level 1 Level 1 (0 points)

    I have 2.0 USB ports and I've tried plugging it in to all of those but its the new lightening cable so I can't change the cable. (This is the second nano I've tried as I took the original back complaining of the same fault and they gave me a new one).

     

    When I first plugged it in it brought up a blue screen and the laptop shut down and asked if I wanted to restart in safe mode.

     

    I've tried resetting the device, resetting my computer, putting it into disk mode.

     

    This is my first apple product so its the first apple to touch my laptop

     

    I've been through the apple support document and got to "Determine if Windows confuses iPod with a network drive" but my laptop wont let me "Change Drive Letter and Paths", it comes up with an error message wanting me to refresh disk management or restart my computer (which I have done multiple times with no success).

  • 5. Re: Nano Conneting to Windows Issues
    planb77 Level 7 Level 7 (32,270 points)

    What version of Windows?  Does the iPod still connect okay with another PC or Mac running iTunes? Knowing that information can help us narrow down whether or not the issue is with the Nano or with your PC.

     

    B-rock

  • 6. Re: Nano Conneting to Windows Issues
    EmmaGreen Level 1 Level 1 (0 points)

    I have windows 7. The ipod will connect to my mum's laptop which is Vista and has itunes but I haven't tried it with anything else.

  • 7. Re: Nano Conneting to Windows Issues
    planb77 Level 7 Level 7 (32,270 points)

    So it appears to be an issue with your laptop running Windows 7.  Any other USB devices connected or that you have previously connected or installed with this laptop such as a printer or wireless mouse?  I ask because they could be causing driver conflicts.

     

    Does the iPod still charge when it is connected?

     

    What if you connect it in Disk Mode?

    Putting iPod into Disk Mode

     

    B-rock

  • 8. Re: Nano Conneting to Windows Issues
    EmmaGreen Level 1 Level 1 (0 points)

    I haven't connected it to a printer but I have an external hard drive which connects fine but is not currently connected. I've also connected my Sony phone to it but again its not currently connected.

     

    I've tried it in disk mode but nothing changes.

  • 9. Re: Nano Conneting to Windows Issues
    planb77 Level 7 Level 7 (32,270 points)

    Do you have an Apple Store nearby you could take the laptop and iPod into and have them check it over?

     

    B-rock

  • 10. Re: Nano Conneting to Windows Issues
    EmmaGreen Level 1 Level 1 (0 points)

    I ended up going to PC world and someone helped me there, Im not sure exactly what they did but it took them over an hour

     

    Thanks for your help!

  • 11. Re: Nano Conneting to Windows Issues
    planb77 Level 7 Level 7 (32,270 points)

    Your welcome. Glad to hear that they figured it out.

     

    B-rock