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Why does my iMessage sends as a regular sms...

230 Views 4 Replies Latest reply: Nov 20, 2012 5:25 PM by jayzy RSS
jayzy Calculating status...
Currently Being Moderated
Nov 20, 2012 4:31 PM

Hi

 

So my concern is I tried turning off the "Send as SMS" feature on my iMessage but on certain cases that my iMessage can't be sent due to loss of internet connectivity via wifi or cellular data, it still send as a SMS. Is this a bug for apple? Especially when the apple iMessage servers are down it won't send as an iMessage but it will send as a SMS. Hope you understand what I mean here.

 

Jayzy

  • ChrisJ4203 Level 7 Level 7 (26,505 points)
    Currently Being Moderated
    Nov 20, 2012 4:35 PM (in response to jayzy)

    With the Send as SMS not selected, it should not send as an SMS if you are attempting an iMessage. So, it is not functioning as it should, unless you are selecting send as SMS if the message fails. It should not be doing it automatically. Regular SMS to non-iOS devices should still work.

     

    I suggest as a first troubleshooting to reset the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. Once the phone restarts, see how it works. Of course remember, that both users must have a data connection for iMessage to work, and before hitting Send, you must see the blue button.

  • ChrisJ4203 Level 7 Level 7 (26,505 points)
    Currently Being Moderated
    Nov 20, 2012 4:46 PM (in response to jayzy)

    jayzy wrote:

     

    Hi chris,

     

    But if it's turned on then it use to send as sms very often once the connection got lost.

    That is what it is designed to do. If you or the other party do not have a solid data connection and attempt to send an iMessage, if it cannot go through and the Send as SMS is selected, it will send the message as an SMS because of the iMessage failure. If it is happening often, then I would tend to believe you are in a bad signal area. Remember, it is not just the senders signal, it is also how strong the receiver's signal is as well.

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