5 Replies Latest reply: Nov 21, 2012 12:47 PM by Ralph Johns (UK)
Riquez Level 1 Level 1 (45 points)

I dont use messages on my computer, but I do have it set up with my account.

Generally I use messages on my iPod Touch to message other family members on their iphone/ipods.

 

I dont suppose this can really be fixed, its probably just a software bug.

 

Screen Shot 2012-11-02 at 7.27.57 AM.png


iMac, OS X Mountain Lion
  • 1. Re: Messages show MINUS 4 chats!
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI

     

    Finder > Go Menu > Go to Folder

    Type ~/Library/Preferences in Dialogue box.

     

    Find the com.apple.imessages.bag.plist and Drag it to the Trash.

    Restart Messages.

     

     

     

     


    4:10 PM      Friday; November 2, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 2. Re: Messages show MINUS 4 chats!
    Riquez Level 1 Level 1 (45 points)

    Hi Ralph,

    I tried your suggestion & it corrected the message count, but today its showing MINUS 1.

     

    I dont normally have messages open on my mac, but I can see the count in the dock icon.

    As soon as I click on messages (showing minus 1) it seems to very quickly show 2, then 1, then goes away - I guess as it logs in & corrects itself.

     

    I wonder if there is a way to just hide the count - my only issue really is that its distracting & misleading  - I mostly use messages on the iPod, the computer version i rarely use.

  • 3. Re: Messages show MINUS 4 chats!
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi,

     

    Try deleting that .plist when the Messages app is closed down (Quit)

     

     

    Sigcopy2.png
    9:08 PM      Wednesday; November 14, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 4. Re: Messages show MINUS 4 chats!
    Riquez Level 1 Level 1 (45 points)

    I am almost certain I did that before, however I have made sure this time.

     

    Messages was showing 4 - it was NOT open. (all these 4 messages have been read already on my iPod 5 hours earlier today, but Messages does not realise this - maybe a seperate issue)

    • I trashed the bag.plist

    • I opened Messages (4,3,2,3 flashes up quickly, then gone)

    • I quit Messages

    • It will stay quit until I report back with the problem re-occuring (or not)

     

    Thanks for your advice Ralph.

    I know you've been helping here for years & its always appreciated.

  • 5. Re: Messages show MINUS 4 chats!
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI,

     

    The Unread Messages in Messages on the Mac compared to an iOS device is a bit of a known issue.

     

    Apple use the word "sync" but it seems it is only "Display iMessage on all devices and computers" and not a full on syncing of actions taken elsewhere.

     

    It seems that the Mac version is particularly bad at keeping up with what has been "read" elsewhere to the extent it is a separate issue.

     

    I will wait to hear more.

     

     

     

     

    Sigcopy2.png
    8:47 PM      Wednesday; November 21, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously