Currently Being ModeratedNov 21, 2012 11:47 AM (in response to deke_029)
I have recieved some spam type messages, that some how i caused by subcribing to a site , I called verizon and they did a block for the two that i was recieving, sprint should be able to do the same.
Currently Being ModeratedNov 21, 2012 11:50 AM (in response to chrisfromgastonia)
Unfortunately that did not work.
I blocked the number from both the customer service end and from my phone. Messages are coming from a traditional 10 digit telephone number it is coming from 906-7 and apparently they are unable to block a number that is not 10 digits long.
Currently Being ModeratedNov 21, 2012 11:56 AM (in response to KiltedTim)
Contacting Sprint is a dead end......i have called at least 6 times...being shuffle back and forth to technical support . I have some reps say that they have never heard of the problem and other say that it is a known problem. Not one person could help me.
it just started out of the blue.....i have not subscribed to anything, i dont IM, I dont use a 3rd party email application, I didnt get a new phone, i didnt change my phone number.
Currently Being ModeratedNov 21, 2012 12:02 PM (in response to deke_029)
I would call sprint and ask for a supervisor, in customer service. When i spoke to verizon when it happened to mine, i spoke to customer service and they put a block on it and sprint should be able to do the same.!
Currently Being ModeratedNov 21, 2012 12:08 PM (in response to chrisfromgastonia)
that did not work either.
I have had both the customer service tech service put a block to that number. I have blocked the number from my phone and still the messages get through.
Currently Being ModeratedNov 21, 2012 1:10 PM (in response to deke_029)
Check out this thread on the Sprint forums -> 9114 text message?
It gives some good background info on the problem and a few fixes. One of them was to change your email account settings with the provider, the example was a Yahoo! account. Another was to start the email linking process again on sprints side and not finish it, somehow clearing it.
someone mentioned to change the setting on yahoo.
1. when you log on to yahoo somewhere (usually upper left corner of screen) it will say "hi your-name-here" and have a down arrow. click on the down arrow
2. go to "account info"
3. type your passowrd in again
4. go down to section "manage apps and website connections"
5. check the selected area you want removed.
If none of that works, at least you'll have more info when you talk to Sprint again..