Currently Being ModeratedNov 18, 2012 11:50 AM (in response to oharamj)
Just got this -
Dear iTunes Customer,
You recently received an email informing you that your iTunes Match Subscription could not be auto-renewed. We have resolved the problem and your iTunes Match Subscription has been renewed.
We apologize for the delay with your auto-renewal. If you have any questions, please contact AppleCare at http://www.apple.com/support/itunes/
I hope everyone else is all set too.
Currently Being ModeratedNov 19, 2012 4:29 PM (in response to bill_is_hiding)
On 11/18 I called Apple Tech Support. It sounded like the tech was indicating he hadn't heard of the problem. He went off to speak with someone and came back later to say Apple is aware of the issue and I should file a trouble report at expresslane.apple.com.
I did so but didn't hear anything until checking this morning. Had a new email apologizing for the inconvenience and explaining that Apple engineers had fixed things for me. I was told to go into my account and renew manually.
I did so and iTM now works well on all devices.
Nevertheless, I am left with two concerns: 1) it looks like they're fixing this for customers on an individual basis and 2) how in the world did this happen and why are there regular issues with Apple online services? Just heard a report on MacCast that iMessages has gone feet up three times in the last week or so.
Currently Being ModeratedNov 21, 2012 4:40 PM (in response to oharamj)
I take it back. While the renewal charge came through and I'm no longer getting emails and iOS popups saying that my iTM account has "expired" ... HOWEVER ... on my iPhone 4 iOS 6.0.1 when I start iTunes the app display just spins album art or album track lists around and around. This starts to look more and more like an iOS 6.0.1 bug. In any case, I still can't play music on my iPhone.
So this problem is, at some level, still UNRESOLVED.