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HT1918: iTunes Store: Changing your payment information

Learn about iTunes Store: Changing your payment information

HT1918 FORGOT SECURITY QUESTION ANSWERS

10579 Views 18 Replies Latest reply: Jul 9, 2013 1:40 PM by dpeebles RSS
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jamesdeanjr. Calculating status...
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Oct 4, 2012 2:27 PM

FORGOT ANSWERS

  • Kappy Level 10 Level 10 (221,005 points)
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    Oct 4, 2012 2:31 PM (in response to jamesdeanjr.)

    Reset Security Questions

     

    Frequently asked questions about Apple ID

    Manage My Apple ID

     

    Or you can email iTunes Support at iTunes Store Support.

     

    If all else fails:

     

    1. Go to: Apple Express Lane;
    2. Under Product Categories choose iTunes;
    3. Then choose iTunes Store;
    4. Then choose Account Management;
    5. Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    6. Sign in with your Apple ID and press Continue;
    7. Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    8. Click Send/Continue.
    9. You should get a response within 24 hours by email.

     

     

    Another user had success doing the following:

     

    I got some help from an apple assistant on the phone. It is kind of round about way to get in.

     

    Here is what he said to do and it is working for me...

     

    1. on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    2. Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    3. sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    4. At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

     

    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

     

     

    Good Luck friends!

  • rebecca.hoverd Level 1 Level 1 (0 points)
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    Oct 4, 2012 10:55 PM (in response to Kappy)

    Do you know if this would work on a PC? thanks

  • Kappy Level 10 Level 10 (221,005 points)
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    Oct 5, 2012 7:05 AM (in response to rebecca.hoverd)

    Since it mostly involves using an internet browser then it should work on any platform I would assume.

  • Garyandrose Calculating status...
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    Oct 5, 2012 1:49 PM (in response to Kappy)

    Excellent this worked for me thanks

  • rebecca.hoverd Level 1 Level 1 (0 points)
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    Oct 5, 2012 1:56 PM (in response to Kappy)

    Thank you so much, this worked for me

  • omarabbas Calculating status...
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    Oct 9, 2012 6:06 AM (in response to Kappy)

    Can you please explain it a bit more?

  • Rileyao18 Calculating status...
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    Nov 17, 2012 7:23 AM (in response to Kappy)

    It's still not working for me!

  • JEROMEJEONG Calculating status...
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    Nov 21, 2012 5:36 PM (in response to jamesdeanjr.)

    OMG, it's perfectly working for me!!!

  • fernando78 Calculating status...
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    Dec 21, 2012 6:15 PM (in response to Kappy)

    step 5 doesn't come up on my computer so thats as far as i can go

  • dboy69theoriginal Calculating status...
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    Dec 23, 2012 11:25 AM (in response to fernando78)

    Ditto, options listed above are no longer available at step 5.

  • fernando78 Level 1 Level 1 (0 points)
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    Dec 23, 2012 1:46 PM (in response to dboy69theoriginal)

    Hey what i did was call Custumer support it was really easy to do they tell you everything you have to do. KAPPY'S STEPS ONLY WORK IF YOU HAVE A RESCUE EMAIL. If you don't have a rescue emeil you HAVE  to call custumer support. this helped me a lot so it should help you all

  • MMH1997 Calculating status...
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    Dec 23, 2012 8:35 PM (in response to jamesdeanjr.)

    The steps below worked for me!  Thanks!

    Another user had success doing the following:

     

    I got some help from an apple assistant on the phone. It is kind of round about way to get in.

     

    Here is what he said to do and it is working for me...

     

    1. on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in. 
    2. Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner 
    3. sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions. 
    4. At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

     

    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

  • Bboy twist Calculating status...
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    Dec 23, 2012 11:55 PM (in response to fernando78)

    hey what is costumer suort number or how do u find it

  • Snackman129 Calculating status...
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    Dec 28, 2012 2:27 PM (in response to fernando78)

    What number do i call? I have been trying to find a solution to this for about a month now and it's really starting to make me mad at apple.

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