Currently Being ModeratedNov 21, 2012 6:08 AM (in response to charlottejones)
my niece drops the phone and breaks both front and back screens.. apple now wants me to pay more for their mistakes
Where is Apples 'mistake' in that?
Go buy another phone and crack the screen and then see what your options are.
Currently Being ModeratedNov 21, 2012 1:39 PM (in response to iPhone_Warrior)
You have obviously judged the situatio before actual reading my discussion i have tried to FIX THE PHONE but the SCREWS ARE ROUNDED OF IN THE PHONE FROM THE MANUFACTUER maybe that is apples problem not mine
Currently Being ModeratedNov 21, 2012 1:54 PM (in response to charlottejones)
Apple does not repair iPhones, they replace them. The price they gave you is the price for an out of warranty replacement phone.
The "rounded off screws" are that way by design. The "phone shop" you took it to does not have the correct toolto remove them. Either pay for the out of warranty replacement or find a competent repair shop.
Currently Being ModeratedNov 22, 2012 9:22 AM (in response to KiltedTim)
thats funny "camille" who i spoke to on the phone yesterday gave me these prices from the APPLE STORE so not making up random prices from no where Camille also told me they fix it for £146.00 or replace for £146.00
the phone store who have shown me the screws and have also told me that the screws inside are all normal cross head screws and this particular one has been rounded off it is not a pentalope screw like the two at the bottom of the phone however as you say this is a feature made by design which the apple team have installed wrong.
In this apple support community there is a dicussion with other fellow apple customers with the same probelm as mine but in different places of the phone but it is a PRODUCT DESGIN
Currently Being ModeratedNov 22, 2012 11:12 AM (in response to charlottejones)
If you feel / believe that the incorrect hardware was put on your phone then you will need to speak with Apple Corp in your country. None of us users can say if they were installed incorrectly.
Just be prepared for a LONG battle.