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i have broken my iphone4s screen

284 Views 5 Replies Latest reply: Nov 22, 2012 11:12 AM by iPhone_Warrior RSS
charlottejones Calculating status...
Currently Being Moderated
Nov 21, 2012 2:26 AM

i have had the new iphone 4s last year without any breakages 2 months before my contract has ended, my niece drops the phone and breaks both front and back screens so i take it to the phone shop who quoted back to me this phone is not fixable because the screws in the phone have been rounded of while in the factory so i take it to the apple store who say they cannot do anything with it they do not provide a service to fix iphones 4s because it is too takes too much wasted time. apples only solution was to pay for a new phone £146.00 which i don't think as an apple customer i should have to becuase i have alreayd paid te full amount for my iphone apple now wants me to pay more for their mistakes i think that this is a joke that apple cannot solutionzie my problem i have had iphoens since the 3gs and an macbook air their customer service is made out to be brillant but in actual fact they just want you to buy the product and then they will take no fault when it goes wrong

 

so the solution here is get my iphone fixed and sent of for the screws to be taken out for more money thanks apple for helping with my problem you have now lost anouther ****** off customer

iPhone 4S, iOS 6.0.1
  • iPhone_Warrior Level 3 Level 3 (625 points)
    Currently Being Moderated
    Nov 21, 2012 6:08 AM (in response to charlottejones)

    charlottejones wrote:

     

    my niece drops the phone and breaks both front and back screens..  apple now wants me to pay more for their mistakes

    Where is Apples 'mistake' in that?

    Go buy another phone and crack the screen and then see what your options are.

  • KiltedTim Level 8 Level 8 (35,975 points)
    Currently Being Moderated
    Nov 21, 2012 1:54 PM (in response to charlottejones)

    Apple does not repair iPhones, they replace them. The price they gave you is the price for an out of warranty replacement phone.

     

    The "rounded off screws" are that way by design. The "phone shop" you took it to does not have the correct toolto remove them. Either pay for the out of warranty replacement or find a competent repair shop.

  • iPhone_Warrior Level 3 Level 3 (625 points)
    Currently Being Moderated
    Nov 22, 2012 11:12 AM (in response to charlottejones)

    If you feel / believe that the incorrect hardware was put on your phone then you will need to speak with Apple Corp in your country. None of us users can say if they were installed incorrectly.

    Just be prepared for a LONG battle.

    Good Luck.

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