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iPhoto Book Print - Rejected

234 Views 2 Replies Latest reply: Nov 22, 2012 12:06 PM by Old Toad RSS
EveHarry Calculating status...
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Nov 22, 2012 10:19 AM


Could you please help me with an issue that I currently have with iPhoto.


As a Christmas Present for my 6 year old daughter, I have created an iPhoto book of our recent trip to EuroDisney. I completed the book and purchased it via the Apple Store in iPhoto.


However, I have today received an email stating as follows:


To Our Valued Apple Customer:


  It appears that when your order was submitted to Apple, an error caused the

  image file to be unreadable or unprintable. As a result, Apple is unable to

  process your order and you will not be charged. We recommend the following

  before submitting your order:


  1. Update your software.

  2. Restart your computer.

  3. Make sure all applications are closed.

  4. Open iPhoto or Aperture.

  5. While all other applications are closed, preview your print product as a


  6. Resubmit your order.


  While previewing and resubmitting your order, make sure all other applications

  are closed. For instructions on how to update your software, refer to:


  Mac OS X - Updating your software



I have checked the version of my MacBook - it is OS X 10.7 and I have checked the version of my iPhoto - it is 9.1.5. When selecting purchase in iPhoto, it is stating that I need to upgrade to 9.2.3. However, when I attempt to check for new updates in iPhoto itself, it is stating that my version is the latest version. Furthermore, checking for software updates via the Apple logo does not bring up any update for iPhoto nor does any updates in my Application Store.


It seems as if I require an update but there are no ways in which I can update this.


Could someone please advise / assist as I desperately want to get this book printed.


Many Thanks


MacBook Pro (13-inch Early 2011), Mac OS X (10.7)


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