3 Replies Latest reply: Nov 22, 2012 1:44 PM by Robin Stamps
Robin Stamps Level 1 Level 1 (5 points)

Current:  OS 10.6.8 MacBook Air

Current:  iTunes 10.2.2


I'm trying to update my ipad (current 4.3.5) and so, went into itunes to update the device.  Under devices, ipad, the message for updates say's "A new version of the iPad software is available (version 6.0.1).  To update your iPad with the latest software, click Update,"


So, I clicked update. Then, an iTunes message comes up saying "A new iPad software version (6.0.1) is available, but requires iTunes 10.6.3.  Would you like to download iTunes 10.6.3 now?"  I clicked "Download iTunes".


It later asks me to restart to install....that's where things go wiggy.  My computer shuts down, then a black/purple screen appears (not my desktop) and it hangs in limbo there, no keys work.  I've done this 3 times, and waiting even overnight for something else to happen (I thought maybe it just needs time).  But nothing.  I have to force quit (hold down the power key), then boot it up again (pressing the power key). 


ITunes 10.2.2. remain. 


Can somebody advise what to do now? 

MacBook Air, Mac OS X (10.6.8)
  • 1. Re: iTunes 6.3 won't complete installation
    DhruvC Level 1 Level 1 (80 points)

    iTunes 10.7 is required for installing iOS 6 or later on your devices.


    You can download iTunes 10.7 from here: http://www.apple.com/itunes/download/ and install the same over your existing installation of iTunes.


    Once installed you will be able to update your devices to iOS 6.0.1.

  • 2. Re: iTunes 6.3 won't complete installation
    Limnos Level 8 Level 8 (38,475 points)

    The computer is now booting properly?


    iTunes 10.7 is not as a rule required for running iOS6 on older devices, just for brand new ones.


    You could download iTunes 10.6.3 and install it manually.  I really don't like the automatic updaters, especially on equipment that is fairly old as yours must be if it is still running Snow Leopard.


    iTunes - http://support.apple.com/kb/DL1575


    Using OSX 10.6.8 you can, of course, install the newest iTunes, 10.7.  Again I prefer to download it  and then install it manually rather than letting an automatic updater try.  Download using the iTunes tab at the top of this page.


    Maybe this is old fashioned but run Disk Utility and verify first your hard drive and then if it reports okay repair your permissions before installing.  If errors are reported they need to be fixed first.  Repair permissions afterward too.

  • 3. Re: iTunes 6.3 won't complete installation
    Robin Stamps Level 1 Level 1 (5 points)

    Ran disc utility, say's my disc needs repair...and needs to boot from a disc or another computer.  Maybe this is why I'm having trouble with installing Itunes.  Will repair the disc first.....

    Thanks for the advice above.