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AE 5th Gen 2.4GHz Won't Connect

306 Views 6 Replies Latest reply: Nov 28, 2012 4:39 AM by Bernard Harte RSS
Bernard Harte Level 4 Level 4 (3,025 points)
Currently Being Moderated
Nov 22, 2012 3:37 PM

I have an Airport Extreme 5th Gen with 7.6.1 software.  It's always seemed a bit temperamental to me so when devices could not join the 2.4GHz network today, I decided to do a hard reset and re-enter settings.  Unfortunately, that didn't fix it: devices that formerly were able to connect on the 2.4GHz 802.11g are now unable to - I just get a 'connection error' message.  The 5GHz 802.11n side continues to function.  I need g for those devices that can't connect to n.

 

I have the Airport Extreme connected to a cable modem and it is creating the wireless network(s).  Although there are a couple of Airport Expresses connected to the network, these are only used for AirPlay and I have turned them off for the purposes of testing.  The networks are named differently and use automatic channels.

 

It occurs to me that the 2.4GHz problem could be due to interference, but I would appreciate a second opinion please.

 

Has anyone here encountered this kind of problem where the Extreme itself is faulty?  I have AppleCare, so could take it for a check at an Apple Store.

 

Any help would be greatly appreciated!

 

Thanks.

  • CRMDVM Level 4 Level 4 (1,360 points)
    Currently Being Moderated
    Nov 22, 2012 8:40 PM (in response to Bernard Harte)

    Hi - you probably already know this so I am just speculating here - since the AU defaults to include g devices, it sounds like you might be having a security issue - the AU defaults to WPA2 Personal - are you able to match this with your g devices? - WPA/WPA2 Personal is more compatible if you can't do WPA2 Personal - see the following password equivalents if necessary - I always use simple 8 character passwords for compatibility.

    Password Equivalents.JPG

    The AU also defaults to a WPA Timeout of 60 Minutes - this can be an issue with older devices and security types - some people set it to a higher number but this might make your network more vulnerable.

    If the above does not apply then I would have the Extreme checked out.

    Regards,

    Charlie

  • Blaktal Calculating status...
    Currently Being Moderated
    Nov 23, 2012 6:44 AM (in response to Bernard Harte)

    Hello, I have the same problem with my network. Sine 1 week the 2,4GHz wireless can't be show...

    I just can acces to the 5Ghz.

     

    Please help us !

     

    PS : I use some Airport Extreme 5th generation and the problem is on all my airport

  • Blaktal Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2012 2:49 AM (in response to Bernard Harte)

    Do you have some news about the problem ?

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