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What do I do if I am having problems installing Security Update 2012-004?

794 Views 18 Replies Latest reply: Nov 22, 2012 9:33 PM by noviceNtrng RSS
  • sanjampet Level 5 Level 5 (6,880 points)

    Sorry,  I happen to be on overload tonight between the kids, and other family matters, please excuse me.  One last thing to try is a safe boot, this will boot your OS and exclude any third party applications.  It should allow you to use Safari and internet, but get everything not OS out of the way.  SAFE BOOT: power off mac, power back on holding shift key before start chime, continue to hold shift key (this will take longer than a normal boot, be patient) till you see the progress bar and spinning gear, then release. Wait for login window, then login. Open Safari, go to safari preferences, click reset, then try to do the download and install again.  If this brings no joy, you might need to re-install your OS.  Let me know how this works, and we will proceed from here.  SJP

  • sanjampet Level 5 Level 5 (6,880 points)

    Make sure in Safari preferences>security that java is turned off. java script is ok as well as plug ins.  If you still have problems,make an appointment at the Genius bar, go to an Apple store, and ask nicely if they would do the download for you. They are usually col guys who will do this for you, a well as tell you why it would not not work for you.  I am VERY sorry I was no help to you, as  this has NEVER been a problem with any of my machines before.  My sincere apologizes.  SJP

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