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Help! Wifi on 4S drops since ios 6.0.1

3540 Views 21 Replies Latest reply: Jan 25, 2013 12:23 PM by bobluce41 RSS
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Stijnley Calculating status...
Currently Being Moderated
Nov 23, 2012 11:48 AM

Dear fellow iPhone users!

 

I have my 4S since January 2012 and I'm very happy with my purchase.

I didn't experience any problems, untill I updated a few weeks ago to ios 6.0.1 (I even had no problems using 6.0)

 

Since my purchase I installed a new wireless router so I could use wifi at home. It all worked fine!

Since 6.0.1 my wifi at home keeps dropping. It fails to connect on a daily basis and drops most of the times when I re-enter my house.

It's driving me crazy! It looks like a software problem because my wifi worked fine untill the last update!? Nothing else happened.

 

When I experience the wifi-problems, I try switching off and on the Wifi-button or airplaine-modus, but this doenst't work most of the times.

When I try a hard-reset the Wifi button turns grey after te reboot. After a new hard reset I can acces wifi again, untill it loses signal again after maybe 1 or more hours at home...

 

I'vr read that the iphone5 users are experiencing the same problem, but what to do with my 4S?

 

I don't want to miss my iPhone for "warranty repair" for several weeks (we don't have a genius bar in Belgium) because it's possible that the problem isn't fixed after "repair".

 

I tried a hard reset, complete restore (+ backup), nothing works

 

Who can help me with this problem?

 

Thank you in advance,

 

Best regards!

iPhone 4S, iOS 6.0.1
  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Nov 23, 2012 11:52 AM (in response to Stijnley)

    Go to Settings/General/Reset - Reset Network Settings. If that doesn't fix the problem do a Restore and do not restore the backup.

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Nov 23, 2012 1:01 PM (in response to Stijnley)

    Do not restore your backup right away. First test to see if the problem is resolved. If it is your backup is probably corrupt. If the problem is still there on a "virgin" phone, and it also happens with other networks, you have a hardware problem.

     

    One other thing to check is WiFi interference. Try changing the router to a fixed channel instead of Automatic, and, if it is already fixed change the channel. Choose a channel other than 6 or 11, which are the default channels for most routers.

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Nov 24, 2012 7:43 AM (in response to Stijnley)

    Have you set the router to a fixed channel rather than automatic? Have you verified that the router has the latest firmware version?

     

    How could it be a software problem if the millions of people who have upgraded to 6.0.1 do not have the problem? I upgraded to 6.0.1; why do I not have a problem with WiFi?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Nov 24, 2012 5:09 PM (in response to Stijnley)

    That sounds a lot like interference. Do you have any 2.6 GHz cordless phones?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Nov 25, 2012 7:32 AM (in response to Stijnley)

    Stijnley wrote:

     

     

    I've read on tis forum that many people on 6.0.1 have problems with wifi (most of them have greyed out wifi buttons), so I guess I'm not the only one?

     

    If you read further you will find that "many people" on iOS 5, 4, 3, 2, and 1 and all intermediate versions have reported similar problems with WiFi, so the problem really isn't the version. The fact that Apple has a Knowledge Base article (http://support.apple.com/kb/TS1559) about it that has been available for as long as there have been iPhones tends to indicate that it is a long standing problem. If none of the diagnostic steps in the article help you probably have a failed or intermittent RF chip, so you need to contact Apple for a replacement. If you have an Apple store near you they can diagnose it.

     

    One rather bizzare "cure" that some people have reported success with is to put it in a sealed plastic bag (to protect it from condensation) and put it in a freezer for 15 minutes.

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Nov 25, 2012 7:45 AM (in response to Stijnley)

    If it happens with all networks it is probably hardware related. You can also call Apple and arrange an exchange by "mail" (probably FedEx).

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