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how do i change my apple id email recovery address

38832 Views 38 Replies Latest reply: Mar 9, 2014 12:27 PM by Ralph Johns (UK) RSS
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Nov 15, 2012 12:05 PM (in response to jwtrain99)

    HI,

     

    If you are talking about the Apple ID pages and the menu items to reset the Password or steps to get to that point there are On-line  (i.e in the web browser) options to answer the question for Password recovery.

    Sigcopy2.png
    8:05 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • yarzaryeni Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 21, 2012 7:48 PM (in response to shadow86)

    I have the same probem with jwtrain99. Recovery email address is different from my primary email address and I also forget security quiestions. How should I do?

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Nov 22, 2012 12:20 PM (in response to yarzaryeni)

    HI,

     

    If you cannot remember the answers you gave to the possible security questions you will be better off creating a New Apple ID.

     

     

    Sigcopy2.png
    8:20 PM      Thursday; November 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • yarzaryeni Level 1 Level 1 (0 points)

    Is it the way apple solve the problem? Disgusting!!.

    I think it doesn't solve the problem. I have to lost all my purchased items. Moreover, since it is unauthorized changes by someone, it has potential that somebody can change my password and control my account.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Nov 23, 2012 12:13 PM (in response to yarzaryeni)

    HI,

     

    These boards are only hosted by Apple.

    The people who reply to you are just other Users like you.

     

    I know of no Apple App that will help your memory if you can't remember the security questions you were asked or what the answers were.

     

    Your first post in this thread only implies you have accessed the Apple ID page.

    The post also says nothing about any purchases  at that time or any other actual problems you are having with your Apple ID.

     

    To remind yourself:-

    I have the same problem with jwtrain99. Recovery email address is different from my primary email address and I also forget security questions. How should I do?

     

    You have not even said what you have tried.

     

    Apple supply you with a page to change some of your details.

    You can change the Security Questions and the Answers.

     

    If this Apple ID you are talking about is linked to various Purchased via the iTunes Store, Game Centre or App store then use this page as a starting point and contact iTunes Support (top link on thr right hand side).

    (you are still going to need to prove you are you.)

     

     

     

    Sigcopy2.png
    8:13 PM      Friday; November 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • rikcampos Level 1 Level 1 (0 points)

    i had the same problem, but i managed to solve it by calling 1-800-275-2273, they will contact you with an account advisor, he then will proceed to ask your security questions, try solving at least one and he will aid you to reset all the questions and also change your recovery email. It may be a long wait on phone but they should be able to help you.

  • Tichi_13 Level 1 Level 1 (0 points)

    Hi i have kind of a problem here the thing it's that someone got into my apple I'd and changed the recovery email and I don't know how to change it back to mine can someone help me please

  • ssschmidt Level 4 Level 4 (2,435 points)
    Currently Being Moderated
    Nov 29, 2012 10:25 AM (in response to Tichi_13)

    Go to appleid.apple.com, sign in, and choose manage.  Once you are logged in, select password and security from the left side of the page.  It will prompt you to answer two of your security questions.  Once you have validated your account, you will have the option to change your rescue email address, as well as the security questions if you wish.

  • Tfarl13 Level 1 Level 1 (0 points)

    Help to all,

     

     

    It's frustrating and you will enter your e-mail and password multiple times but this works to delete your recovery email and make it your primary account ID.

     

    First change your primary to an e-mail account you have access to.  I get it that your current one no longer allows access, I had the same issue.  So create a new free e-mail account somewhere or use an existing extra you may have.  Now make that your primary for starters! Verify it! Then follow the steps previously posted by people.

     

    Go to the appleid.apple.com Main log in.  Go to Password & Security Questions.

    Delete the email as a recovery e-mail.  Now go make it your primary and be done with this mess.

  • walledgarden Level 1 Level 1 (0 points)

    It's perfectly possible to have an invalid rescue email and to forget some of your security questions.  You'll only need any of this if you forget your Apple password, so it can be a long period before you realize you have a problem.

     

    If you do forget your password in these circumstances you are in trouble.  There's no way to reset the password even if your primary email address is valid.  The reset emails only go to the rescue email, or at least that's what's happening for me.

     

    What's more even if you know your password and can log into your account there's no way to sort the mess out that I can see: you can't reset your security questions without access to your rescue account, or change your rescue account without knowing the security questions.  The suggestion above from Tfarl13 doesn't work for me.  I think the only answer is to call Apple.

     

    In my case I can remember being irritated when I was trying to buy some mapping software in a hurry before a trip and having to fill in security questions and a second email that I didn't understand why Apple needed.  I gave a fake one.  It turns out that was a big mistake not easily corrected.

  • econ213sam Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 18, 2013 8:11 PM (in response to 143)

    I, too, am having this issue...

  • allisonje Level 1 Level 1 (0 points)

    This worked perfectly for me! Thanks so much!

  • pukeysmom Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 3, 2013 5:29 PM (in response to 143)

    worked like a charm, thank you very much!

  • rachie3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 7:37 AM (in response to 143)

    I tried this and it worked! thank you

  • MUTHUCBE Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 19, 2013 8:14 AM (in response to 143)

    Hi, I too have the same issue.. I could change my primary mail ID. But I do not have the access for the old mail ID which I used for recovery earlier. Is there any way that can be changed?

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