Currently Being ModeratedNov 23, 2012 10:10 AM (in response to Riviera Gardens)
IOS 6 screwed up everything and, since Apple treats ALL of it's customers like thieves, they provide no means to reverse the "upgrade" back to IOS 5.1.1. As a fan of Apple for decades, they lost me on this issue. They don't even offer any recognition that THEY caused a problem or are working to fix it.
Currently Being ModeratedNov 23, 2012 10:13 AM (in response to Riviera Gardens)
You would have to ask the app developer.
Currently Being ModeratedNov 23, 2012 10:15 AM (in response to Georgedude)
Is this app updated for 6.0.1?
Currently Being ModeratedNov 23, 2012 10:26 AM (in response to Georgedude)
Since this is a user to user technical support forum that Apple does not view or respond to, and it is designed for users to ask other users technical support questions, is there a question hidden in what you have typed that I might be missing?
Application developers get access to the beta releases of iOS prior to them being released to the public. If the app developer decides not to support a particular iOS, that is their decision to make, it has nothing to do with Apple. They have ample time to get their software ready to support the latest iOS. If you want to complain to someone contact the app developers.
Currently Being ModeratedNov 23, 2012 11:31 AM (in response to Riviera Gardens)
Let me add to your comment by saying that IOS6 seems to be the culprit in rendering this app, along with Bubo Bubo for DVR's unusable as well. At this time, there is NO method to restore your IPAD or phone back to the state you bought it in. Despite exercising good computer management practices, your "backup files" can never truly "restore" your device to the working condition it was in a few minutes ago, let alone, the day you shelled out the bucks to buy it in the store.
I have also searched for alternative apps and found nothing but more complaints about this problem. I spent hours of my time with Apple Tech Support and "tried" everything they could offer to restore my system. I'm now looking into alternatives because this app is available on Android systems and, since they CAN be managed with normal computer practices, I will be switching to that technology for all future applications.
Currently Being ModeratedNov 23, 2012 11:43 AM (in response to Georgedude)
Maybe exercising "good computer management practices" as you call it, should have included checking to see if your applications were compatible with the new operating system before you update the operating system.
Currently Being ModeratedNov 23, 2012 11:46 AM (in response to cheonweb)
It's clear in some of the responses that, either some of the people that are replying, for whatever reason, have bought into the Apple position that, if they render an app unusable with their own IOS changes, it's up to the app provider to continue their "support" by "fixing" their app to run with IOSx. While I would normally agree with this position, it loses all credibility when Apple "forces" a user to accept their IOS "upgrade" and offers no means to reverse the process. As an end user, the least I should be afforded is the ability to KEEP my hardware and software in a state that I'm satisfied with. The lack of Apple's commitment To either guarantee that ALL IOS "updates" remain backward compatible, OR at least, reversible, reveals a very unsound or careless attitude about this industry.
In short, this isn't a users problem nor an app problem; It's an Apple problem, or if you prefer, "deficiency" IMHO.
Currently Being ModeratedNov 23, 2012 11:56 AM (in response to Georgedude)
Do you also blame Microsoft every time an OS upgrade renders an old application unusable?
No one held a gun to your head and forced you to upgrade iOS. That was YOUR choice.
Currently Being ModeratedNov 23, 2012 11:57 AM (in response to KiltedTim)
As an engineering manager and software developer for decades, there are some "tools" that one comes to expect as "industry standard". The "backup" and "restore" function is one such tool.
Your comment reveals a lack of understanding of fundamental issues surrounding computer management. Imagine having the burden of "researching" all apps to make sure they will work with an IOS update, before it gets implemented. That is not only an absurd notion but an inefficient method as well. Generally an upgrade is "tried" and "tested" and then fielded for use, IF no issues exist. Any expectation that all apps should be OK, based on no testing with new software and OTHER apps is foolhardy.
Currently Being ModeratedNov 23, 2012 12:01 PM (in response to KiltedTim)
Excellent point. Maybe you will understand the difference between what Microsoft does and what Apple has done.
If I choose to try a new MS operating system, and I find a flaw in it that renders earlier functions or software unusable, I have the OPTIONs to either downgrade the OS back to a state that works for me, OR RESTORE the entire system from an earlier BACKUP. Get it?
Currently Being ModeratedNov 23, 2012 12:10 PM (in response to Georgedude)
You're not the only IT person on the block. As an engineering manager and software developer, you obviously have no understanding of how things work in the world of enterprise IT management, as is proven out by the statement:
Imagine having the burden of "researching" all apps to make sure they will work with an IOS update, before it gets implemented. That is not only an absurd notion but an inefficient method as well.
That's EXACTLY what one does before implemeting new software, Operating Systems, or tools in an enterprise environment.
Your complaint is with the developer of the app, not Apple. But, being a developer, you typically refuse to recognize that and blame the OS vendor for your failings.
Do you know how many apps there are in the app store? Do you seriously expect Apple to be responsible for testing ALL of them and making sure they function correctly every time iOS is updated?
You do live in a dream world, don't you?
There are good reasons why it is not possible to roll back an iOS update, not the least of which are changes made to the modem firmware that may not be reversible. There are big differences between PCs and cellular devices when it comes to that. If you want proof of that, all you have to do is look aroudn here for 10 minutes and see how many people have completely bricked their phones attempting to 'roll back'.
Currently Being ModeratedNov 23, 2012 1:22 PM (in response to KiltedTim)
Well, I won't get into a ******* contest with an IT guy.
The point I was making, that you apparently have missed, is that, as a developer of "systems" that incorporate a mix of hardware, software and firmware, in a product, one needs to ensure that a particular "function" can be maintained for a reasonable period of time. There are many products that use "outdated" hardware and software products in them, thanks to the ability to try or "test" updated portions of that product to ensure it has no ill affect on the product one sells. Nobody in their right mind would accept the word of one developer without testing the system themselves in the market for which they serve. A key ingredient to being able to do this is the backup and restore capability of the operating system being used. If Microsoft also sold hardware, and told me that I can try their new software in my system but, if it doesn't work, I'll need to start finding a replacement for all of the components that make up my product, and I can now scrap my useless "test" system in the process, I can guarantee you that I would not use their devices nor software again. That's precisely where I am at in this issue.
Currently Being ModeratedNov 23, 2012 1:28 PM (in response to Georgedude)
Developers are given access to iOS updates well before they go public and are given every opportunity to test their products against it, report issues to Apple, and update their own apps to maintain compatibility with a growing feature set. Developers are third parties. Apple didn't write the apps that broke with the update, nor are they responsible for maintaining those apps.
You're a developer. Do you expect your customers to wait around running old versions of their OS because you can't get your act together and make sure your app runs on the new ones being released? That's what those app developers are doing.
Move on. already.
Currently Being ModeratedNov 23, 2012 1:45 PM (in response to KiltedTim)
I can tell that, as an IT guy, you seem to see the world through one channel only; Software.
I won't continue to explain the flaw in this perspective. The initial question had to do with an end user coming to the realization that the combination of products he had, no longer work, because of an "upgrade" that Apple provided, that they do not allow any means of reversing. Because of a seemingly innocuous misstep of saying "yes" to update a piece of hardware, with the latest operating system, the "system" no longer works and can never work again, thanks to this short sighted view and philosophy of Apple.
To anyone that has been, or will be, reading this thread, the takeaway from it should be two things; The pre IOS 6 app you were running successfully on your device, that no longer runs since your "update" is not likely to be recoverable and, as exemplified in this dialog, there are actually people out there that think this is just fine. I believe it will be Apple's undoing.
I will update this thread after testing the Android products and let you know if that seems to be an option for future systems.