Skip navigation

iPhone 5 lte signal/reception problem

319778 Views 605 Replies Latest reply: Feb 7, 2014 6:57 AM by Ypswytch RSS
  • jeb1408 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 17, 2012 9:18 AM (in response to dani190)

    I just returned my iphone 5 :-( and took out my old iphone 4. Biggest change is the battery life, I charged it 1.5 days ago and I'm still at 68%!!!!! With the 5 I would have charged it twice by now. It does feel incredibly slow compared to the 5 but ill take it instead of dropped signal, dropped wifi, **** battery, and horrible LTE coverage (probably not apples fault but ill still add it to the list) o and that rattle is gone too

  • Janet Perr Level 1 Level 1 (15 points)
    Currently Being Moderated
    Nov 18, 2012 10:36 PM (in response to omsterathome)

    I have a Verizon iPhone 5 and live in the middle of New York City. The phone gets 4-5 bars of LTE in my house, but will randomly decide to switch back to 3G (which also has 4-5 bars). Once it switches to 3G, I have to toggle airplane mode to get LTE back. Even then, it only regains LTE signal about 50% of the time.

     

    This seems to be a widely known software bug. I'm still running stock iOS6 (have not had the time to upgrade). I'll report back if that fixes the problem.

  • Kapatha Calculating status...
    Currently Being Moderated
    Nov 19, 2012 5:32 AM (in response to omsterathome)

    **Update Nov2012 for Bell Canada network **

     

    All right folks posted my topic on the DSL forums for the LTE problem and got a response from the tech that works at Bell Canada. At least we know it's not just iphones on the Bell Network, hope this helps you other peeps on other networks.

     

    (There's an open master ticket right now regarding LTE reception/handoff-to-HSPA issues on all handsets. This is not an iPhone 5 problem as other LTE endpoints are experiencing No Service or spotty coverage. I hear they've been toying with the network to correct this... YMMV


    I've shut off LTE as I've had numerous No Service issues on my iPhone 5. While this does tick me off with regards to network reliability, I have been quite happy with DC-HSPA performance.)

     

    link : https://secure.dslreports.com/forum/r27733146-Mobile-LTE-reception-Iphone-5-Bell -Mobility

     

    Message was edited by: Kapatha

  • LA Harrison Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 20, 2012 5:16 PM (in response to omsterathome)

    Could it be batches of phones that are bad as well? I just bought the 16gb iPhone 5 Saturday night from Verizon (Michigan). They just got a new shipment in. And I was expecting problems after spending much time here reading. But I am acutally shocked that the phone I have, has no issues. I have the Samsung S3 and Razr phones, and was just trying out the 5 to see what it was like. After having the phone for these 3 days, the 5 is replacing all my Androids. It holds LTE better than the other phones, call quality is great. I have only charged one time so far with moderate use since Saturday night. Hope everyone can get their issues resolved. I've been there with other models of phones, and it is no fun experience to go through! .

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 20, 2012 5:48 PM (in response to LA Harrison)

    Anything is possible. Another possibility is that the VZW LTE coverage in MI is actually good, unlike Metro Boston and NYC. The VZW coverage in the Bay Area of California was really good, even though AT&T was still better during my last trip.

  • goosel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 21, 2012 3:53 AM (in response to Pete boston)

    Just sending my second one back and am getting a refund. Will wait this out.  2 out of 2 bad phones is too much for me.

    First had a yellow screen and poor recption. Second had a perfect screen but still had lousy reception with abborted calls. 

     

    toobad as i really like the design of the 5.

  • Acestyles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 21, 2012 7:29 AM (in response to goosel)

    Well I tried switching the phones and getting a new sim and still nothing, after trying my friends AT&T iPhone I decided to switch back to them from vzn. Now from getting no lte to 3G or O I get full bars of lte with AT&T and 25mb download. I don't know if their antenna is closer to my job but I am now happy to finally get data on my phone.

  • mrhercli Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 21, 2012 7:47 AM (in response to omsterathome)

    I had my VZW iPhone 5 replaced a few weeks ago because of a problem with the sleep/wake button not working (I was also having the same LTE issues). The new phone that I got is doing the exact same thing. I have a friend who has the AT&T iPhone 5 and it doesn't seem to be as bad as mine. He seems to get LTE signal in places that I don't, but he does have issues with reconnecting to LTE after falling back to 3G. I can almost guarantee that it's hardware or firmware related.

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 23, 2012 8:47 PM (in response to Pete boston)

    I have finally given up on my iPhone 5 VZW. Having 'o' more than LTE and 3G most of the time in Metro Boston is simple unusable.  I contacted VZW Executive escalation to see how they want to handle getting me my money back since I am beyond the normal return period.

  • prizm1 Calculating status...
    Currently Being Moderated
    Nov 23, 2012 9:04 PM (in response to Pete boston)

    So perhaps I'm being a bit reactionary here. Buy I just jumped over to Verizon from ATT earlier today.  I went from an ATT iphone4 to a Verizon Iphone5.  To put it mildly, I'm appalled at the Verizon coverage/speed in NYC. 

     

    I know we're only 3.5 weeks out from the damage of Hurricane Sandy, and that there was considerable damage downtown to Verizon's infrastructure. But I was under the impression that the network was up and running again.  I could get almost no Verizon signal today on entering buildings located in Manhattan. Out on the street the signal would fluctuate from 2G to 3G to LTE but hardly ever maintain LTE strength.  Running speed tests the phone wouldn't even obtain a signal at times.

     

    And just to be sure I wasn't in possession of a damaged phone, I checked my girlfriends Verizon iphone5 signal as well.  Downtown. The Village. Midtown. All just absolutely abysmal speeds.  I'm curious... from other fellow NYC peeps. How is your Verizon iphone5 experience?  I'm half tempted to jump back to ATT after only one day Verizon.   http://cdn.macrumors.com/vb/images/smilies/frown.gif

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 23, 2012 9:15 PM (in response to prizm1)

    You can find my NYC VZW iPhone 5 LTE experience buried in this thread.  To summarize, it was horrible and I put the locations and findings in the thread. This was pre-hurricane and I did a head-to-head comparison vs. AT&T in the same locations (GS III), and AT&T was significantly better in all locations.

  • kstupendous Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 23, 2012 9:26 PM (in response to prizm1)

    Yes I am a iPhone 5 user in New York. I don't live in the city but I have been in the city since owning the iPhone 5. I purchased it October 19. Swapped the sim once and swapped the device once as well to a brand new iPhone 5. Like you stated, horrendous LTE coverage from Verizon. I get "o" everywhere.  In my house I have mostly "o" and LTE by the windows and outside just one bar. It's funny how my 2 yr old water damaged android phone had amazing 4g service in the same spot. I love the iPhone. Hate the service! I had spotty LTE in the metro area as well. And I took a trip to garden city which should be prime LTE zone. And had "o" the entire time. :( let me know if u have a solution? Maybe iOS 6.1 will fix it? Who knows.

  • kstupendous Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 23, 2012 9:28 PM (in response to Pete boston)

    Did you get an answer yet? I wonder what they will do for you? I'm way past refund too but I like the phone so I don't know what path to take...

  • Pete boston Level 1 Level 1 (20 points)
    Currently Being Moderated
    Nov 24, 2012 2:47 AM (in response to kstupendous)

    I only mailed my Exec. contact a few minutes being posting my iPhone 5 VZW "defeat" message. I should hear back on Monday.

     

    Re: iOS 6.1, I can confirm that iOS 6.1b2 does not fix weak signal strength, 1X (o's), and poor switching back to LTE from 3G.  Re: "o" the entire time, you may want to try a SIM swap again if it's ALWAYS

     

    Was your older Android phone also VZW or was it ATT?

  • InkStrategy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 24, 2012 3:10 AM (in response to Pete boston)

    I can confirm the 6.1 does not fix the problem either...the LTE reception antenna in this phone is driving me nuts

     

    I'll say it again....I got 100x better data service from my android device when it comes to streaming a radio station.  This phone just stops and skips and dies out all together.

1 ... 28 29 30 31 32 ... 41 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (22)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.