Skip navigation

3G switching problem iPhone 5

479 Views 4 Replies Latest reply: Jan 9, 2013 3:50 AM by diesel vdub RSS
Ttengker Calculating status...
Currently Being Moderated
Nov 23, 2012 6:41 PM

Hi there. I want to know if any of you experience the same problem as I do.

 

I'm iPhone 5 user from Indonesia, already running ios 6.0.1 and using indosat as my carrier. I noticed whenever I switched from their 3G to 2G network whether manually or automatically and switch it back to 3G, the iPhone just couldn't connect to 3G. It doesn't happen in one or two occasions but all the time. Switching to airplane mode and back to normal doesn't help. It can only connect back to 3G when I do restart or reboot.

 

I find it a real frustrating at times because from time to time iPhone switches to 2G to conserve power although it is running on wifi. In addition to that I often travel from wifi covered area to non-wifi covered area, and really, having to restart my phone from time to time is really annoying.

 

I thought apple prides itself for having a stable products that 'just works' and doesn't need much rebooting, but for me I have to reboot all the time whenever my 3G signal is lost just to get 3G.

 

Any of you people suffering same problem as I am? Please apple, fix this. It's definitely iPhone 5 hardware/firmware related. This problem doesn't happen with my friend's iPhone 4 or 4s also running the latest ups 6.0.1.

iPhone 5, iOS 6.0.1
  • deggie Level 8 Level 8 (44,795 points)
    Currently Being Moderated
    Nov 23, 2012 8:07 PM (in response to Ttengker)

    Have you tried getting a new nanoSIM?

  • diesel vdub Level 7 Level 7 (20,665 points)
    Currently Being Moderated
    Nov 24, 2012 5:17 AM (in response to Ttengker)

    Settings > General > Reset > Reset Network Settings.

    Remove and reinsert SIM

    Replace SIM.

     

    Try each of the above, it the issue still occurs, take the device to Apple or whomever provides support in your country.

     

     

    Ttengker wrote:

     

    I thought apple prides itself for having a stable products that 'just works' and doesn't need much rebooting, but for me I have to reboot all the time whenever my 3G signal is lost just to get 3G.

     

    Any of you people suffering same problem as I am? Please apple, fix this. It's definitely iPhone 5 hardware/firmware related. This problem doesn't happen with my friend's iPhone 4 or 4s also running the latest ups 6.0.1.

    Statements like the above do nothing to increase your chances of getting help from these user to user technical support forums.  Instead, they simply prove to the world how unintelligent you are.

     

    iPhones do "simply work" but like any electronic device issues can occur.  Whether that be a bug in iOS, a settings issue on the specific device, a network issue, or just a bad install of iOS.   Before making more completely ignorant statements, try some basic troubleshooting as I've suggested above.

  • Drushen Calculating status...
    Currently Being Moderated
    Jan 8, 2013 11:26 PM (in response to diesel vdub)

    The user has the right to express his opinion. He has a genuine concern. He's actual use of the product versus the information sprouted by the marketing department ( It just wiorks ) conflict with one another.

     

    I too am experiencing the same problems. The workaround :

     

    Settings > General > Reset > Reset Network Settings.

    Remove and reinsert SIM

    Replace SIM.

     

    Try each of the above, it the issue still occurs, take the device to Apple or whomever provides support in your country.

     


    Whilst helpful should not be enforced by the user. The product must work as advertised.

     

    I am to busy in my day to spend time to trouble shoot connectivity issues, that is not what why I paid a premium price on a phone for. Apple please tend to this issue.

  • diesel vdub Level 7 Level 7 (20,665 points)
    Currently Being Moderated
    Jan 9, 2013 3:50 AM (in response to Drushen)

    Drushen wrote:

    Apple please tend to this issue.

    As has been stated in these forums a multitude of times and as clearly stated in the Terms of Use, Apple does not read or respond here.

     

    If you want/need Apple to address something, put forth some effort on your part and contact them.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.