Currently Being ModeratedNov 24, 2012 8:21 AM (in response to disappearingamerica)
You are not addressing Apple here; these are user to user forums and we volunteer our time to help - hence there is no reason to scream at us, especially since we are not able to answer your question. We don't work for Apple. You will need to contact Apple.
Currently Being ModeratedNov 24, 2012 9:07 AM (in response to babowa)
Take it easy .. babowa. I'm not an idiot. I'm guessing you have no insight on the question? You just felt the need to moderate my post? Well, kudos on becoming a Level 6 forum wizard, but this isn't about you or anyone else in the community.
As I mentioned in the note, I have already discussed this with an Apple rep. They are the ones who told me this would take so long. Now I'm asking for help from the community. Bizzare as it may sound, it's possible that someone on these forums may have some insight into either why it's taking so long or on how to get the download quicker.
As for the bold text... Imagine I'm in the middle of a large, high-paying project and am pulling my hair out waiting for Apple to email me what I paid for three weeks ago. It's frustrating and my client is getting impatient. Picture me on a ledge, hanging on by my fingernails screaming for help. Does that make it easier for you to understand where I'm coming from?
This isn't a personal attack at you or anyone on the forums. It's a frustrated yell in general.
But thank you for taking the time to discipline me.
Currently Being ModeratedNov 24, 2012 9:30 AM (in response to disappearingamerica)
Well, you may be frustrated; however, typing in all caps (and using a very large font) is considered shouting/rude. I did not "discipline" you; I simply said we do not appreciate being yelled at. Anyone here will most likely refer you back to the store - as fellow users, we can help with technical problems, but not with purchase/billing/delivery problems. How would we know why it is taking so long? As I said, we do not work for Apple and we are not allowed to speculate on Apple policies - see the ToU (there is a link at the bottom of every page).
Currently Being ModeratedNov 24, 2012 2:39 PM (in response to babowa)
Do you even read the whole message?
I'm sorry if I offended you or anyone in the forums with my "all caps". Emails and online posts don't carry the audible inflection that the human voice carries, so take it with a grain of salt.
(Asking me why I was "screaming" probably would have nipped this "discussion" in the bud, so taking it personally was a much better approach. That way we can go back and forth arguing over semantics.)
Typed messages can be too easily misinterpreted due to the lack of sound. You can't hear the inflection or the desperation in my voice, so it's natural to assume it's anger directed at you. But, I'm telling you, it isn't. I don't know how many times you want me to say it... It wasn't directed at you or anyone on here. After all, I don't know you or anyone else on the forum. (oops... are italics offensive?)
This was a yell of frustration, not anger. Why are you hung up on that? There is a major difference between angry shouting directed at individuals and shouting in frustration in general. If expressing my discontent in an online post is offensive, then be glad you have the freedom to be offended. I didn't curse, I didn't slander anyone and I didn't threaten anyone. I merely intensified the font to show my state of frustration. But, since you got offended, and this is your world and not mine, I apologize to you and anyone else I might have offended with my capital letters.
By the way, I already talked to Apple. (Remember, I mentioned that in both posts). Again, this was an attempt to find out if anyone (tempted to use caps here, but didn't want to offend you) knew any way around this. That's it. That's all.
It was a post to see if anyone had any insight into getting the product within a reasonable amount of time. (ie. asking for a disc, contacting a different department, ordering from another site... anything. It IS possible that someone on here... someone you don't know about... might have an answer for me.)
And, if nobody had any insight, nobody had to post anything. Right?
Now, leave me alone.