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help me out!

78 Views 1 Reply Latest reply: Nov 24, 2012 12:28 PM by brad805 RSS
rique97 Calculating status...
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Nov 24, 2012 12:15 PM

WHY WHEN I CONNECT MY IPHONE TO ITUNES TO DO A FACTORY RESTORE IT ONLY SHOWS THE APPLE LOGO THEN IT SHOWS THE LOGO THAT SAYS CONNECT TO ITUNES BUT IT WONT RESTORE AND IT SEND ME BACK TO THE SAME THING OVER ND OVER ND OVER AGAIN!!!!!!!!

iPhone 4, iOS 6.0.1
  • brad805 Level 5 Level 5 (7,285 points)
    Currently Being Moderated
    Nov 24, 2012 12:28 PM (in response to rique97)

    Could be simple or complex hardware problem. If you have Warranty or AppleCare make Genius reservation and take iPhone to Apple for resolution. If no coverage, I would start with new battery.

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