Skip navigation

iTunes deleting songs from library...

923 Views 7 Replies Latest reply: Nov 24, 2012 1:01 PM by devedsmith RSS
dan1181 Calculating status...
Currently Being Moderated
Dec 20, 2011 10:45 PM

Okay, so I've searched everywhere, and this is the first time I haven't been able to find my issue already out there....

 

About a month ago, I plugged my iPod in to sync it. I'm running iTunes 10.5 (10.5.2 as of today). It ran it's sync, but came back saying it couldn't find 100 songs, therefore they weren't synced. I thought this was odd. All my music is stored on the internal drive on my iMac (running OS 10.7.2). Upon investigating, I realized it had deleted 100 songs worth of just one artist (Jay-Z, if it matters- hold the jokes ). No problem, I thought- I'll go right to my time machine backup, and grab the tracks. I open Time Machine, navigate to latest backup, drill down to the Jay-Z folder, all the albums are listed underneath that directory. Choose an album- no files inside the directory. So I go back further. And further. back to the oldest backup I have (August 2011). All the files in the Jay-Z album directories are missing, in every backup. Now the songs are still on the iPod, and I had synced it about a week prior (say, early november 2011). No big deal, I think. Random glitch in the matrix. I pull the songs off the ipod, and i'm back in business. Now, 3 days ago, I plug the ole' iPod into iTunes to sync again. Another 100 songs can't be synced (and have the exclamation point in iTunes). you guessed it- all directories still intact on iMac HD, all files in directories missing for 2 artists now (Lamb of God (entire catalog), and Apathy (1 of 2 albums I own), in case anyone is keeping track at home). Also gone off all time machine backups. Still on iPod. So. Today, same thing- a new round of 100 songs missing (it's actually more than 100 songs, but for whatever reason they only alert you about the first 100). Artists missing: me first and the gimme gimmes (2 of 2 albums I have) and Outerspace (3 of 4 albums I have),

 

So the reason I listed the artists above, is to make this part a little easier- I know in early november (when Jay-z went missing) that lamb of god and apathy were still there- no exclamation points, could listen to them all. the second round, when lamb of god and apathy went missing- i know for a fact that a me first and the gimme gimmes song played, as well as several outerspace tracks that went missing in round 2, during the span between iPod syncs. So i know for a fact they were deleted at the same time, and during the roughly 2 week span between ipod syncs.

 

My library is fairly large (little under 40K songs), so it is tough for me to exacly pinpoint missing files as they go, hence realizing it during iPod syncs. I hate to say I hope this is happening to someone else out there too, cuz it isn't fun to deal with, but I'm hoping a few brains together on this can get a solution for everyone!

iMac, Mac OS X (10.7.2)
  • Freddie Freeloader Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 21, 2011 5:26 AM (in response to dan1181)

    I've got the same problem, and have lost 100s of albums I downloaded from emusic.com (a better, less expensive online music site than iTunes).

     

    Apple owes me, big time, for this screw up.

     

    You can apparently determine which songs in your library have been deleted, with a single short-cut.

     

    This is unacceptable from Apple.

     

    FF

  • Freddie Freeloader Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 22, 2011 7:32 AM (in response to dan1181)

    Hey, Dan. It happens in chunks, each time I try to play songs which were downloaded from emusic.com .

     

    Apple Care were useless and in denial about the whole thing.

     

    FF

  • Annataz Calculating status...
    Currently Being Moderated
    Jan 19, 2012 8:45 PM (in response to dan1181)

    I'm not a Mac user but I'm having a similar problem with iTunes deleting stuff on me.  I updated to 10.5.3.3 and all of a sudden TV episodes that I downloaded from the iTunes store using promo cards from a convention where all gone.  Even episodes I downloaded from promo cards given out at the same convention but the year earlier are gone.  This would be almost 2 years now that I had those episodes and never had a problem!  But just like you guys they are still on my iPod, all of them. 

     

    To be clear these were given out as "free episodes", they were NOT rentals.  I believe they shouldn't be subject to any time limits or expiration date.  They should be mine to keep as if I had bought them from the store myself.

     

    I'm a little upset because I hadn't even watched some of those episodes yet!  I checked all the folders I could think of and the files aren't there.  Unfortunately, I haven't done a backup of my drives in a while so at most only the older downloaded episodes would be there.  If anyone figures out how to fix this please let me know. 

  • devedsmith Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 24, 2012 1:01 PM (in response to dan1181)

    This happens to me all the time. It's why I can never truely get rid of my physical CD library. I am constantly having to re-import CD's that iTunes somehow loses.

     

    Every couple of months I'll discover a CD that is no longer in my library so I have dig out the CD and re-import it. I hear this from everyone I know who uses iTunes. Really. My roommate is having to re-import 50 or so CD's that have simply dissappeared from his music library.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.