Currently Being ModeratedNov 21, 2012 10:30 AM (in response to Mrkbutty)
Yes Mark, from Cheadle Hulme. I'm with BT Infinity, never had any connection problems with it and its fine on the laptop. To think I used to build desktops and install operating systems??? This has me stumped! Thanks for the help. Mike
Currently Being ModeratedNov 22, 2012 4:39 PM (in response to michaelfromcheadle)
I notice that a number of people on this thread are on high speed broadband - BT Infinity etc. I have this exact problem - but live in the SE not the NW. I'm not 100% sure but I'm fairly sure that the BBC Iplayer worked fine on my Ipad 2 after I had upgraded to IOS 6, but has been unusable since I upgraded to BT Infinity recently. Could it be some combination of the two that causes the problem? Either way it's incredibly frustrating, particularly as none of the major suppliers are saying ANYTHING!
Currently Being ModeratedNov 25, 2012 1:16 PM (in response to michaelfromcheadle)
Hi I am having this problem since upgrading my iPad2. I have downloaded the iPlayer
app several times and it hasn't made any difference. Has anyone noticed that when the stream restarts the progress bar is still at the point before the restart. Going back to the iPlayer channels screen and restarting from there picks up from the point it went wrong. I am still on bt option3 and don't get the same problem on my windows laptop but did see it on my android phone.
Currently Being ModeratedNov 26, 2012 2:22 AM (in response to Shakerloops)
Please can everybody report this via the BBC website?
I reported it and the person said there were "unaware of any widespread issues" and they would only do something if they get a few reports.
Link is https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage ?_mftvst:answerRef=%24http%3a%2f%2fapi.transversal.com%2fmfapi%2fobjectref%2fEnt ryStore%2fEntry%2fhttp%3a%2f%2fdedicated3.metafaq.com%2fmfapi%2fMetafaq%2fClient s%2fbbciplayer%2fModules%2fannouncements%3a15768%3a408
Currently Being ModeratedDec 7, 2012 2:02 AM (in response to michaelfromcheadle)
BBC iPlayer now working thanks to a BBC software update on the 6th December. I have watched 2x 30min and 2x 60min documentaries without the dreaded restart problem but it took them way too long to fix the issue. Thanks for all your suggestions everyone in trying to resolve the issue they were much appreciated. Kind regards... MikeD
Currently Being ModeratedDec 8, 2012 10:53 AM (in response to michaelfromcheadle)
Hi.I have loaded the new version of the iPlayer and have just upgraded my broadband and am still getting this problem. Apple and the BBC need to get this sorted. I was just trying to watch a 30 minute program and the **** thing restarted 5 times.
Currently Being ModeratedDec 9, 2012 11:59 AM (in response to Shakerloops)
Sorry folks I jumped the gun here and I take back what I said in my last message. Having tried to use the iPlayer a number of times it is STILL restarting during progs, don't know why I had initial success. Back to square one then???
Currently Being ModeratedDec 21, 2012 7:03 AM (in response to Shakerloops)
I received this reply from the BBC today, 21st Dec.
Thank you for contacting the BBC iPlayer support team.
Please accept our apologies for the delay in replying. We know our correspondents appreciate a quick response and we are sorry you have had to wait on this occasion.
I understand you’re experiencing problems whilst streaming on your iPad as it starts from the beginning after few minutes into the programme.
We’re aware of the issue and can confirm that it is under investigation and would be resolved in the next iOS update. We apologise for the inconvenience that this has caused.
Meantime, uninstall the app and reinstall it and try streaming programmes.
Once again thank you for contacting BBC iPlayer.
Usha Devi Peri
BBC Audience Services
Further on the problem of restarts my wife now has an ipad 4 and it seems BBCi Player streamed progs run ok. My ipad 2 still has the problem so fingers crossed the problem will be solved, as the BBC indicate... Mike