1 Reply Latest reply: Dec 6, 2012 9:49 PM by Rachelattack
TaylorBrandi Level 1 Level 1 (0 points)

When i first got my phone, it synced with itunes without a problem. Somehow all of my music was erased thru wifi syncing. Tried to sync again with usb and got this error message. I have 2 other iphones that I tried to sync, received the same message for all of them.


iPhone 4S, iOS 6.0.1
  • 1. Re: iTunes cannot read contents of iPhone, can anyone help?
    Rachelattack Level 1 Level 1 (0 points)

    Start simple and work your way up.

     

    Eject the device from iTunes and do the easy stuff; turn it all the way off and back on again.

    Plug it back into iTunes again.

     

    Still nothing?

    Check what version of iTunes you're using.

    If it needs to be updated, do that first. It's less stressful than restoring your phone. Then plug it in and see what happens.

     

    Still nothing?
    Do a fresh backup to iCloud. You'll need to connect to a good wifi network, iCloud prefers it over cellular (saving you the data, basically). Go into Settings, iCloud and log in if you aren't already. Then, down at the bottom of the screen go to Storage & Backup, then Back Up Now, again at the bottom. If the option isn't available then check FOR SURE you're using wifi.

     

    Once you're backed all the way up Restore the phone. Like the message told us to right from the get-go...

     

    When you're setting it back up again one of very first options is to Restore from iCloud Backup.

     

    This isn't the type of problem that should happen more than once. If it persists after all this, call Apple.